Requestor details not filled in a Variable set

[Madhan007]

Hi Everyone,

we have a Variable set to capture Requestor details hidden in the Catalog Item view and displayed in RITM and Task.
we are making a glideAjax call on the catalog client script defined on Variable set, send the details back of loggedin user using gs.getUserID() method.
This variable set is included in 100+ Catalog Items for more than 5 years.

Now for one user for just one time, Requestor details are not captured and displayed empty values in RITM and Task.

I Impersonated the user  and requested the same Item.I checked other requests for the same Catalog Item around same time. Everything is working fine.

What could be the reason?

Thank you

[Ankur Bawiskar]

@Madhan007 

very difficult to identify the root cause as it failed only once for that user.

If my response helped please mark it correct and close the thread so that it benefits future readers.