Resizing images in emails

PS · ‎06-01-2022

Hi,

Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

PS · ‎06-02-2022

Hi Sagar,

Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.

This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940

Thanks

View solution in original post

Aman Kumar S · ‎06-01-2022

They can resize the email by CSS properties in the source script, don't think by default if they can resize the image.

Best Regards
Aman Kumar

Sagar Pagar · ‎06-01-2022

Hi,

You can resize the image with Source code.

Thanks,

Sagar Pagar

The world works with ServiceNow

Swapnil Shirsik · ‎06-01-2022

You can update the image height,width using <> source code.

Please mark helpful/correct if it added value.

PS · ‎06-01-2022

Hi All,

We cannot ask business users to write source code to change the size.

Thanks