Resizing images in emails

PS · ‎06-01-2022

Hi,

Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

PS · ‎06-02-2022

Hi Sagar,

Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.

This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940

Thanks

View solution in original post

Sagar Pagar · ‎06-01-2022

Hi,

Follow these steps.

1) Copy & paste the image.

2) Select the image & Click on "Insert/Edit Image" and change the size/layout as required.

Hope it will be useful for business users. If it helps you, kindly mark correct & helpful.

Thanks,

Sagar Pagar

PS · ‎06-01-2022

Hi Sagar,

I followed your above steps but it doesn't work for me. I have selected the image and clicked on image icon but save option is disabled.

Sagar Pagar · ‎06-01-2022

Hi,

Make sure you have selected the image/ copy paste the image.

You can see my above image. The image name is Default Pasted image.png Also, you can see the image preview below image name.

It seems the image is not selected. Please select the image and try it. It is working fine for me.

Thanks,

Sagar Pagar

PS · ‎06-02-2022

Hi,

When I click on reply email I don't have an edit option, it only says insert image

Sagar Pagar · ‎06-02-2022

Hi,

Try by inserting image and check the size.

Thanks,

Sagar Pagar