Resizing images in emails

PS
Tera Expert

Hi,

Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

find_real_file.png

1 ACCEPTED SOLUTION

Hi Sagar,

Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.

This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940

Thanks

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12 REPLIES 12

Hi,

Follow these steps.

1) Copy & paste the image.

2) Select the image & Click on "Insert/Edit Image" and change the size/layout as required.

find_real_file.png

 

Hope it will be useful for business users. If it helps you, kindly mark correct & helpful.

Thanks,

Sagar Pagar

The world works with ServiceNow

Hi Sagar,

I followed your above steps but it doesn't work for me. I have selected the image and clicked on image icon but save option is disabled.

find_real_file.png

Hi,

Make sure you have selected the image/ copy paste the image.

You can see my above image. The image name is Default Pasted image.png Also, you can see the image preview below image name.

 

It seems the image is not selected. Please select the image and try it. It is working fine for me.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Hi,

When I click on reply email I don't have an edit option, it only says insert image

find_real_file.png

Hi,

Try by inserting image and check the size.

 

Thanks,

Sagar Pagar

The world works with ServiceNow