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‎06-01-2022 02:19 AM
Hi,
Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.
Solved! Go to Solution.
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‎06-02-2022 06:55 AM
Hi Sagar,
Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.
This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940
Thanks
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‎06-01-2022 04:57 AM
Hi,
Follow these steps.
1) Copy & paste the image.
2) Select the image & Click on "Insert/Edit Image" and change the size/layout as required.
Hope it will be useful for business users. If it helps you, kindly mark correct & helpful.
Thanks,
Sagar Pagar
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‎06-01-2022 08:40 AM
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‎06-01-2022 09:40 AM
Hi,
Make sure you have selected the image/ copy paste the image.
You can see my above image. The image name is Default Pasted image.png Also, you can see the image preview below image name.
It seems the image is not selected. Please select the image and try it. It is working fine for me.
Thanks,
Sagar Pagar
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‎06-02-2022 01:18 AM
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‎06-02-2022 02:10 AM
Hi,
Try by inserting image and check the size.
Thanks,
Sagar Pagar