Resizing images in emails

PS · ‎06-01-2022

Hi,

Do you know how I can add resize image option while composing or replying to an email from any ITSM module? When our agents sends an email from system they usually copy and paste images but cannot resize.

PS · ‎06-02-2022

Hi Sagar,

Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.

This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940

Thanks

View solution in original post

PS · ‎06-02-2022

Nope, doesn't work 😞

Sagar Pagar · ‎06-02-2022

It should work fine for you. What are the wrong steps you have done?

Thanks,

Sagar Pagar

The world works with ServiceNow

PS · ‎06-02-2022

Hi Sagar,

Just to inform you, I just raised a HI ticket and they informed me that it's an issue in San-Diego and it'll be fixed in San-Diego patch 4.

This issue has been identified as Problem i.e., PRB1566670. Following is the Known error article for the same:
KB1115940:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1115940

Thanks