REST API incident_sla is not accessible

gvikramg · ‎04-05-2016

Hi,

I'm using REST API and not able to access some tables like incident_sla

I have ACL rules.

rest_service,

web_service_admin

Request URL: https://abc.service-now.com/api/now/table/incident_sla?sysparm_limit=20

<response>

<error>

<message>User Not Authorized</message>

<detail>736099 records constrained due to ACL restrictions</detail>

</error>

<status>failure</status>

</response>

Able to access other tables like incident, task_sla, sys_user ...etc and can see the response.

</response>

Do I need to have any more rules. Please let me know.

Thank You,

Vikram

tony_barratt · ‎04-05-2016

Hi Vikram,

If you interactively log in to the instance with the REST user id can you see records via incident_sla.list in the Application Navigator?

If not, incident_sla is a database view of tables task_sla and incident with where clause = taskslatable_task = inc_sys_id,

perhaps a read ACL on incident_sla which allows your REST user id to read it, will fix the issue?

Best Regards

Tony

Chuck Tomasi · ‎05-10-2016

Hi Vikram,

This may be helpful.

In general, each authenticated user is entitled to records and fields as they would be with a desktop connection (via ACLs).