I’m working on enabling Agent Assist in a custom workspace for one of our tables. Here’s what I’ve done so far:Created a new record in cxs_table_config (Table Configuration) for my custom table.The configuration is for Knowledge Articles.After this, ...
Hello, I need to automatically populate the Approving Manager variable in a ServiceNow catalog item based on the following logic:If the Is this request for you? variable is Yes, then the manager of the Requested by user should be auto-populated in th...
Hello, I have a requirement to disable/hide the Journal field on the Service Portal if the request has been closed for more than 7 days. After 7 days of closure, the comment and work notes functionality should be disabled for both the requester and a...
Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...
I'm currently on ServiceNow Zurich. Our Active Directory is integrated with ServiceNow. We have Assignment Group names such as 'ICT Service Desk' with the SAM account name 'APP - ServiceNow - ICT Service Desk'. Lately, we've created new Assignment ...
Hi All, I have created a new DBV joining 3 tables and I want to bring this Database view under Related List conditions while building a Report based on Table: Risk Identification [sn_risk_advanced_risk_identification]Hope the attached screenshot will...
I am looking for recommendations for implementing a sequential approval process for Normal change requests during the Assess stage. The goal is to eliminate a manual approval step for obtaining a second business approval before submitting the chang...
Hello All, We are doing AD integration using spoke and we have to achieve below functionality : New User should be created with first intial, last namee.g. for Jia Singhjsinghif this fails because username already exists, we should try first two let...
Hi, We have recently set up assessments for our vendors that are sent out automatically every quarter. For each vendor we want a dashboard that shows the average of each section and the overall score. I have done this however this won’t work once the...
I need a way to prevent the Request for Change from being closed until all Change Tasks (Ctasks) have been closed. The valid state(s) for change tasks being complete are (state =3 (closed complete), 4 (closed incomplete) or 7(closed skipped) otherw...
I am unable to understand the working nature of Script include used to trigger the Problem Fixes Closed notification (OOB). Script include used is ProblemV2UtilSNC. Can anyone explain how this script include triggering the condition and how to valida...
Hi All,We have a decision table which stores the condition as catalog item and result as a subflow.We have observed one of the subflow has been get deleted from the system and result in decision table related to that flow is showing the sys id and it...
Hello experts! We have an order guide in our instance that is rather large, and on that order guide we have two template files that are used to make larger requests within the guide. Each of the requested items on the order guide have a link within a...
we are confused .please explain the difference between string and string utf-8??
Hi Everyone, can we change the approve or reject button is visible during live cab meeting. can we make this available only for cab managers/ delegates in the cab meetings.Regards,Prasanna