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Resolved! Encrypt attachment in service portal

With the Paris release there is an option to encrypt attachment in service portal.What does the encrypt option do if you choose to encrypt the attachment?

GChanner by Tera Guru
  • 1008 Views
  • 3 replies
  • 1 helpfuls

Content Hidden problem while reviewing

Hi Experts, I’m currently building a community page in ServiceNow, and I’ve encountered an issue I can’t resolve. Here’s the problem: The approvers for this page are unable to view the actual content, as it appears hidden to them. However, they still...

SLA is getting attached multiple times

Hi Team, I am configuring an SLA for Problem Tasks based on priority and company differentiation. Here’s the intended setup:• If the company is A and B a specific SLA should be attached.• If the company is, C,E,F so on a another SLA should be applied...

Resolved! Hide UI Action

Hello, I have created a UI Action that should only show for certain users. I have added a condition shown below. However if I impersonate a user who cannot create a record on the table, the button still shows. Is there a way to hide this button? it i...

DreDay3000 by Giga Guru
  • 1116 Views
  • 5 replies
  • 4 helpfuls

Line breaks not coming over into UI Pages

We have a bit of customization built into our incident module to help with Major incidents notifications.  We have a UI action that opens a UI page.  On the UI page, we have a field that copies the values from a field on the incident form(u_mi_email_...

aj_becker by Tera Guru
  • 1836 Views
  • 6 replies
  • 1 helpfuls

Resolved! UI Action changes twice

When the UI Action is selected, the state field changes to review, then changes again to the next state. Does not stay in the review state. Any help is appreciated

DreDay3000 by Giga Guru
  • 444 Views
  • 2 replies
  • 1 helpfuls

Contextual search is not working as expected based on keyword.

We have a record producer which will create a change request. For this, I have short description field, and contextual search has to be enabled. Here we need it for "Knowledge, Pinned, Catalog, SocialQA " and we have created a searcher for the same b...

Shilpa451 by Tera Contributor
  • 623 Views
  • 3 replies
  • 0 helpfuls