UI Macros changes in CSM workspace.
Hi,We have modified OOB UI macro" optional_attachment_encrypt" to set default value is "none". it is working fine in normal UI, But not in CSM workspace. any idea or help?Thanks in advance
Forum Posts
Can we pass display value for reference variable while submitting request via OOB API
Currently while submitting the service catalog request using OOB API, When I am passing the sys_id in Reference type of variable the value is taking in the requst as expected.But if we pass the display value reference field is taking as empty, is the...
Resolved! Encrypted field configiration
Hi,we have created encrypted field configuration on case table. Now we have one dropdown on attachment popup when we click on attachment icon as belowthere are 2 dropdowns values in it1)sn_employee.lega_name_for_employee_profile2)NoneBy default dropd...
survey
the task number is empty in the resolution survey report and other surveys. This is after the survey is taken.
Resolved! default landing page
Some users want to land on the last viewed dashboard when they enter worker-UI (current functionality), some agents want to land on the CSM workspace homepage.Is there a way to setup for users to select the desired behavior. OR any ideas?Thanks in ad...
Resolved! On Incident, Assignment group is not changing to other, when Application is Blackline. What to do?
Good afternoon.I have an Incident ticket, where the Assignment group is not getting changed to any other groups, when Application is Blackline. What is the reason behind this?Assignment groups are coming, but when saved, it is going back to the same ...
Resolved! Need help validating start date using original schedule from sys_created_on in change request
Scenario:- A Change Request is created on Tuesday, April 08, 2025 at 9:00 AM.- According to our change window schedule this change request is valid since it was created (Tuesday before 5PM), and the planned start date should be (Wednesday after 5PM)....
Incident comments is not getting updated when a external user sends a reply to the same email chain
Hi, I have an inbound email action to update the incident record, when any user sends a reply to the email chain(the user doesn't have any roles) something is restricting it where the reply email is getting ignored in system. There are 2 write ACLs...
Regarding Community Portal and Appointment Booking
We have ServiceNow ITSM Standard licenses on shared MSP instance and would like to know if we can activate Appointment booking feature and Community Forum on Service Portal. pls guide how to proceed
Resolved! standard change template creation ATF
Hi @Brian Lancaster , I am trying to create a standard change template and i am facing some obstacles here. Kindly help. When looked at manual creation of template, we have short description, justification, blackout plan, risk and impact analysis etc...
Resolved! In the workflow notification incident number is not coming
In the RITM Workflow by using create task activity, incident will be created. After that dynamic incident number should be coming in the Workflow notification. I have tried using ${task.number} in the subject but it is not coming. Can anyone help me...
How to use predictive intelligence for auto population of fields in incident record producer
How to use predictive intelligence for auto-population of fields in incident record producer based on short description variable.
Lookup record retrieving old value on UI Builder
Hi everyone, I have a lookup record in UI builder to fetch the record producer of a selected HR Service.On our button configuration we have a refresh of our lookup so it refreshes every time an hr service is selected / changed and then we have a redi...
Sorting on report
I am trying to sort a report but does not work properly. I am grouping the report on a field which is a dropdown. I want NO to appear last with other values first which are alphabetically before N but still NO shoes up first. Any idea hoe to fix? I t...
Resolved! The search bar on Time sheet portal is not showing all tickets from Task table,like PRJ, REQTASK,etc
Good morning.On the Time sheet portal, on the left hand-side search bar, everyone should be able to search and see everyone ticket's such as INC, PRJ, DMND, PRB, GRQ, REQTASK, etc. (all the task records), irrespective of the tickets that are only ass...
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