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Resolved! On-Call Engaging

Has anyone been successful in configuring the auto-engaging of on-call resources (including any additional parties specified in the trigger rules/escalation policies? For high-priority incidents, I need to engage on-call folks without the delay of hu...

How to make container variable visible on public form

Hi everyone I have created on public form there I have to put container between each variable but container split and end work well on portal view but not on the public form, please let me know whether we have any alternatives for this..

Walk- up Appointment Admin adjust start and end time

As an Admin - I need to adjust all open walk - up appointment! But the Windows start and Windows end is Read only!Any risk to update the Dictionary and uncheck read only? Or is there some other way for admin to update this field?  Besides impersonate...

Jason Rooney by Tera Contributor
  • 1118 Views
  • 3 replies
  • 0 helpfuls

Not able to add closed and canceled incidents to problem record

As an admin user I am able to add incident to problem record but when i am impersonating with other users few are unable to add closed and canceled incidents to problem record and few are able to add closed unable to add canceled incidents to a probl...

Bhavani1995 by Tera Contributor
  • 764 Views
  • 2 replies
  • 0 helpfuls

Microsoft AD spoke - Password resets

Apologies in advance if this a stupid question. I am currently creating some flows in flow designer and have been playing about with the Microsoft AD spoke - in particular regard to password resets. So using the generate random password and reset use...

Tony Croft by Tera Contributor
  • 1630 Views
  • 3 replies
  • 0 helpfuls

generate approval from scheduled job

I have to add approvals from 2 users at 30 days from a job. I one of them approves the approval should be marked approved and other is not required. Is the possible ?

samadam by Kilo Sage
  • 825 Views
  • 3 replies
  • 0 helpfuls

Domain separation and departments

Hello,  My organization is setting up domain separation. We are using the department field as the basis for the domain separation, which is pretty straight forward.  Even if our use of departments is not so clean. We use departments as way of separat...

Screenshot 2025-08-08 125926.png
ChrisLawer by Kilo Guru
  • 1844 Views
  • 2 replies
  • 0 helpfuls