REST API License limitation

[Philip30]

In case I will connect to Service Now API to update and retrieve information for my Tickets/Incidents and allow users in my organisation to track and update information from my custom made UI that utilises REST API will it breach license agreement ? 

[sachin_namjoshi]

IF you are using table APT, then authenticated user doesn't need license.

But, if you using import set based REST API, then authenticated user may need role, license which is controlled by your import table security rules.

Below also will be helpful for you 

"The number of requests allowed in the default (UI) semaphore pool is 16 processing (number of semaphores) and 150 in the queue. After the queue maximum is reached, the system will not allow any more."

I found this here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0594813

Regards,

Sachin

[Philip30]

Thank you for your answer. Yes for queue limitation i was reading this information. Ok so does it mean if I am allowing user to interact with ticket this will require license and only reading ticket does not require ? 

[mishu1]

Hi Philip,

Yes, the understanding is correct there is no license required for queue limitation. 

However for anything related to update to be done on a ticket by a user via UI/front end, it will require a fulfiller license. Also, if you have given the soap, rest or the web_service_admin role to the Service account for this Integration, it shall be counted as a platform run time license. 

Regards,

Mishu

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