Scope does not have access to table even after adding restricted caller access record
My flow complains about "Scope does not have access to table" . Is there any way to resolve this
Forum Posts
Date Values in Order Guides
Noticed with the Washington DC release that date values in Order Guides no longer work when copied to child catalog items through item variable assignments. We were told that NowSupport is investigating this and working to have the issue resolved by ...
Knowledge article not attaching
Hi all, I have a requirement in problem management, I need to add a button as mentioned belowunder related list ,we select the knowledge have only Edit option is there I need to add new button to attach new articles here and similarly I am trying to ...
Resolved! How to filter results in Look up Variable
We are redoing one of our Service Catalog items for Cell phone upgrade requests, right now when the user opens the form we prepopulate the Users name, but then ask them to fill in the information for Current PhonePhone NumberSerial Number These are a...
Resolved! i have a br which updates comments from ritm to incident and vice -versa.
Hi, i have a br which copies the additional comments from ritm to incident. i have a another br which copies additional comment from incident to ritm. now the issue is because there are two business rules if i strt commenting ritm it copies to incide...
How can we make granular delegation work on ITSM
Hi Team,As per the document under granular delegation it is mentioned that in order to make the granular delegation work for ITSM we need to modify the ACLS but can someone help me in achieving this?How and for which ACL on ISTM Platform we need to a...
Employer wants to be able to have the filter in 'My Groups Work'. Group vs SubGroup
Employer wants to be able to have the filter in 'My Groups Work' show only the Assigned to groups they are attached to without showing the Parent groups. The whole setup here is basically every group has a parent group which has another parent group.
Email encryption for a particle email notification
Email encryption for a particle email notification I want encryption for a email sending from the ServiceNow. i want to update it to only few notification not for every notification sending from the ServiceNow PLease help me out on this
Non-standard service request checkbox on incidents
Hi,I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?Thanks in advance
On Related Record, CI is getting overwritten
On Release record associating Enhancement record using related list.On adding Enhancement using Edit button CI field on Enhancement is getting Overwritten by Parent Release record CI.Please Guide me how we can avoid this RegardsNisha
Cio dashboard
Can anyone please help me to do the cio dashboard configuration and steps to do it and how to do it. And how to add them in the widgets and in the service portal. Please help me #cio dashboards
How to use script log in flow designer
we are converting a business rule rest api into flow designer. here in line 126, it triggers a log with current time.How can I do this on flow designer log !I did something like this, is that correct !
Redirect Ui action to change interceptor
Hi, I have a requirement. When user clicks on ui action of an incident, it must be routed to change landing page and after the user selects the change model in change landing page, it must then redirected to the selected change and auto populate the ...
Validate two date fields and make field visible and mandatory
Hi All,I have a requirement to validate two date fields when requestor fills the form if the second date field is more than 2 days of first date field a new field should get visible and make mandatory to fill the reason. How to do this and please do ...
Adding Change Owners to CAB Attendee List
We have been using the CAB Workbench functionality (Except the portal itself, due to latency issues) for a while now. We have been able to automate the generation of both Agendas and Meeting minutes, which has resulted in significant reduction in man...
