Hi all, is it possible to set the communications to trigger automatically without needing to manually send them from the workbench? Currently, the button is set to 'Compose' and I want the Initial communication to go out as soon as the Major Inciden...
Hi All,I'm trying to configure the service operations workspace but I can not find the edit button.Does anyone know another way to configure it? Thanks in advance
Hi All, I'm trying to delete the roles added by default to the users by using below script in the background but this is not working and not allowing to delete the records var userRole = new GlideRecord('sys_user_has_role');userRole.addEncodedQuery("...
Hello team, We have a requirement for to create a catalog onchange client script if the requested for is a VP or director or CEO then the variable won't be visible to select and otherwise it will be visible to select for remaining people. Please prov...
Hi all, I have a query regarding my on-call scheduling setupCurrent setup:Office hour shift: 8am-5pmAfter office shift: 5pm-8am(next day)Same team of 7 members are put on rotation for both shift As both shift are required to be manned by the members ...
How to clear field value after selecting a value in drop down list in portal ?
I have a UI action as a replacement for the Implement button, as it performs additional checks. Everything works except the redirect. Instead of redirecting back to the Change Request, it goes to the list visited page. Can anyone see what I'm doing w...
Like in incident, my client is wanting to be able to utilize a list collector variable on a catalog item that will allow them to select multiple people to receive notifications about that request. Is this possible and how do I do it?
There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover. Can you advise if service now has anything on Shifthandov...
Good day! I am updating our holiday schedule since there is a change in our holiday schedule. We get 4th Thursday off every year in November for Thanksgiving, plus the day after. Now they added the whole week. Right now, I only put down Thanksgivi...
What is the use of "do not select first choice" check box in the variable. what it prevents?
I've created an Outage for a Business Service, which shows up in the Status History, but not in the Current status. Can you please tell me what I might be doing wrong?
The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.
Hi,Can anyone help me that I have created a roster in on-call scheduling and I have installed the required plugins and when I'm trying the incident ticket is not assigning to the shift member and also it is not escalating to the designated person. Pl...
I'm creating a subflow that runs a manager approval in flow designer. I've created a test flow that triggers from a test form and then runs the subflow. Everything works fine when I run it through and the manager approves the request. The requeste...
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