Hi All, We have below setup of variable mapping and then the value of these variables mapping done on RITM and Catalog task under below tables : item_option_new : RITM and Form Variable mapping (Original variable record) sc_item_option_mtom : This ...
Hi Team, We are trying to create a child RITMs for one of the requirement, however show workflow link is missing. I have created business rule to populate the related links show workflow and show context but its not working. Before business rule on i...
I have a requirement where a change request goes through 4 level of approvals , first from the ag approval , second from Configuration item AG approval third from the Change Request.AG approval and fourth one from Change Request Approval.AG approval...
I have a requirement where a change request goes through 4 level of approvals , first from the ag approval , second from Configuration item AG approval third from the Change Request.AG approval and fourth one from Change Request Approval.AG approval...
Hi All, All of a sudden im getting "Access to this content denied based on report_view field ACLs." in configure function field in the reports. I found few ACLs blocking and de activated it but still showing same error . Found one error in debugging....
I would like to see widgets similar to what is in place for incidents. would like to have one to show interactions assigned to their groups and one for those assigned to the individual.How I modify page? Please help
We want get data (insert/update records) from Event(sysevent) table to my custom table. Created BR on table is 'sysevent' and after insert/update BR. var oldRecord = new GlideRecord("sysevent"); oldRecord.addQuery('nameLIKElogin^ORnameLIKElogout'); ...
Hi experts,I have a specific requirement to establish a catalog item for requesting access to Microsoft Azure solely through an 'email invitation' method, without utilizing the 'Create user' action from the Microsoft Azure ID. I have successfully ach...
Hello,I have a requirement where I need to configure the "Number" field to change style when it's been updated and then change back to normal once the update has been seen by a user. I've configured a field style to make the "numbers" bold and to dis...
Hello, We have a catalog item where users can request help to set up AV equipment in a teaching room. We have added the "Additional assignee list" field to the catalog task that is part of the workflow (90% of the time these types of requests go to a...
Through some misadventure, earlier CMDB efforts have resulted in our original Business Service (cmdb_ci_service) table containing items that should be Application Services. The "Convert to Application Service" button is available, but in testing usin...
In all transparency, I am not great at scripting. I am using the scripting function in flow designer and I need help checking if my variables are null. if they are not null I would like the workflow to go to the next step. Below is where I started...
Hi i have a request with outage management 1 update users throughout outage —how are they notified!?2 are OOB notifications available?3 isn’t there a solution oob in which to add the outages to the portal??thanks
Good day team a specific user is facing this issue, when she wants to send an email via SNOW the email body disappear, we have verified her profile and roles and everything looks fine, also I have run some debugs as Business Rules and Security (ACL) ...
Hi Experts , Good day!Looking for Help in scripting part 1. Incident changing to major(Major Incident state is Accepted)2. while assigning to agent it should show popup and agent will type some text 3. Announcement should be displayed on Employee c...
