restart flow designer

[shaik23]

Hello Experts,

i have below scenario:

Create UI action to restart cancelled/rejected Requested Item

Name: Restart

Available when state = Closed Skipped or Closed Incomplete

Requires role Catalog Admin

1. If Parent REQ is closed, mark as active and set state to Pending Approval. Restart workflow

2. Set RITM state to 1 and active to true

3. Restart (Or re-run) flow associated with the RITM

4. Add work note: Request has been restarted by (current user display name)

i have written a script the script changes the states as per description and cancelling the approvals but not restarting the flow designer associated to RITM.
Please assist me.

//script to cancell the current flow designer and srart new flow


(function() {
    
    var req = new GlideRecord('sc_request');
    req.addQuery('sys_id', current.request);
    req.query();

    if (req.next()) {
        if (req.request_state == 'closed_incomplete' || req.request_state == 'closed_skipped') {
            req.setWorkflow(false);
            req.active = true;
            req.request_state = 'requested';
            req.update();

            // Restart workflow for REQ
            new Workflow().restartWorkflow(req);
        }
    }

    // Update approval records for RITM
    var approvals = new GlideRecord('sysapproval_approver');
    approvals.addEncodedQuery('sysapproval=' + current.sys_id.toString());
    approvals.orderByDesc('sys_created_on');
    approvals.query();
    
    while (approvals.next()) {
        approvals.state = 'cancelled';
        approvals.update();
    }
    
    // Find and cancel related flow context records for RITM
    var grFlowContext = new GlideRecord('sys_flow_context');
    grFlowContext.addQuery('source_record', current.sys_id.toString());
    grFlowContext.orderByDesc('sys_created_on');
    grFlowContext.query();
    
    while (grFlowContext.next()) {
        sn_fd.FlowAPI.cancel(grFlowContext.sys_id.toString(), 'cancel');
    }
    
    // Restart the Flow Designer flow for RITM with new inputs
    try {
        var inputs = {
            'request_item': current.sys_id.toString(),
            'table_name': 'sc_req_item'
        };

        var contextId = grFlowContext.sys_id.toString();

        var runner = sn_fd.FlowAPI.getRunner();
        if (runner) {
          
			// we also tried below API's but not working
            runner.FlowAPI.startFlow('global.	', inputs);
            //sn_fd.FlowAPI.executeFlow('global.hardware_requests', inputs);
        } else {
            gs.error('Flow Runner not found.');
        }

        // Optionally update the flow context record with new details
        var updatedFlowContext = new GlideRecord('sys_flow_context');
        if (updatedFlowContext.get(contextId)) {
            updatedFlowContext.source_table = 'sc_req_item';
            updatedFlowContext.source_record = current.sys_id.toString();
            updatedFlowContext.update();
        }
    } catch (ex) {
        gs.error('Error occurred: ' + ex.getMessage());
    }
    
    // Update the RITM record
    current.active = true;
    current.approval = 'not requested';
    current.state = '1';
    current.update();

    // Add a work note to the RITM
    current.work_notes = 'Request has been restarted by ' + gs.getUserDisplayName();
    current.update();

    // Redirect to the current RITM record
    action.setRedirectURL(current);
})();

@Ankur Bawiskar 

[Anantha Gowrara]

@shaik23 not sure if I understood your scenario properly but when you order one item it will never trigger flow for other item unless its order guide, where you will have multiple items(RITM's) generated under one request. It will be helpful if you share your cat item details  and what exactly you are trying to achieve

[shaik17]

when i ordered a item each catalog item has different flows so i am unable to give the flow name particularly,

as you said to give sn_fd.FlowAPI.executeFlow('flow_name', inputs); flow name inside flow api right the flow name is changing for each item

[shaik17]

As you said we have to provide name on sn_fd.FlowAPI.executeFlow('flow_name', inputs);
when the names of the current ritm flow changes how we can give particular flow name, and when i requested a item in flow context table there are 3 entries below added screen shots