Restart Workflow for RITM

[Dharani2]

Need to restart the workflow.

Approval got skipped somehow and workflow is struck. Please let me know how to restart.

[Nikita30]

Hi Dharani, 

Please use Nudge button to start the hung workflow under workflow context.

Please mark the response as Helpful/Correct, if applicable. Thanks!

Thanks,

Nikita

[Jaspal Singh]

Hi Dharani,

You can try using below in background script.

var gr = new GlideRecord('sc_req_item');//pass table name accordingly
gr.get('<syd_id_of_record>'); //sys_id of record for which workflow has to be restarted

var workflow = new Workflow();
workflow.cancel(gr);

var newWorkflow = new Workflow();
newWorkflow.startFlow(new Workflow().getWorkflowFromName('<Workflow name here>'), gr, '');

[Ankur Bawiskar · Accepted solution]

@Dharani 

you can use this script in background for your table record to delete older context and attach new workflow context

(function(){

	try{

		var gr = new GlideRecord('change_request');
		gr.addEncodedQuery('YOUR QUERY HERE'); // PASS your QUERY HERE
		gr.query();
		while(gr.next()){

			// cancel old workflows running
			var flows = new Workflow().getRunningFlows(gr);
			while(flows.next()) {
				new Workflow().cancelContext(flows);
			}

			// attach the new context
			var wf1 = new Workflow();
			wf1.startFlow(wf1.getWorkflowFromName('give the workflow name'), gr, 'update');

		}

	}
	catch(ex){
		gs.info('Exception'+ex);
	}

})();

Regards
Ankur

[Dharani2]

Hi Ankur,

I tried the below script, but still approval activity in workflow is getting skipped. But the approval was approved by the user.

(function(){

try{

var gr = new GlideRecord('sc_req_item');
gr.addEncodedQuery('numberSTARTSWITHRITM0029578'); // PASS your QUERY HERE
gr.query();
while(gr.next()){

// cancel old workflows running
var flows = new Workflow().getRunningFlows(gr);
while(flows.next()) {
new Workflow().cancelContext(flows);
}

// attach the new context
var wf1 = new Workflow();
wf1.startFlow(wf1.getWorkflowFromName('IT-User Support'), gr, 'update');

}

}
catch(ex){
gs.info('Exception'+ex);
}

})();