We are using a new instance with ITSM standard subscription. I see that Predictive Intelligence plugin is enabled by default by ServiceNow But the doc says "Predictive Intelligence is available with activation of the Predictive Intelligence (com.gli...
Hi, I have a scenario to, check the selected date(field name- date_to_check) with target start and end date. user selects a date(field name- date_to_check) in service portal, So, when i retrieve that in catalog client script it shows as dd-mm-yyyy ...
I have a requirement to add an index column/variable to a pre-existing MRVS (multi-row variable set) in a service catalog item. I've got the catalog client script figured out to calculate the index value as 'on submit' and it works fine. the problem...
Hi All I am getting a specific domain active P1 and p2 tickets when the end user querying a particular url through GET rest API now the problem is like when there is no data I mean no p1 and p2 ticket for that domain it should show an message like ...
I'm facing a issue when I'm writing a flow. There I need to call a email script in that email script, URL (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional Gli...
Hi, Can you help me to make below particular variable read only when state is closed complete or closed incomplete or closed skipped. (screenshot attached)
I'm trying to use a Client Script to make the Close Notes and Resolution Code fields mandatory when the "Resolve Service Request" button is pressed. I've seen suggestions to use a UI policy however I don't think that would work because it relies on t...
Hi Experts, Can you please explain to me why I am not able to open a problem record from some incidents, while I am able to do it with a few other incident records? 1. Img-1 shows an incident record form not having provision to open a problem re...
Hi Experts, I'm having issues with an inbound action I created for a custom CI Class (u_cmdb_ci_certificates). I understand there's already a cert class, but I'm testing this for something else. To Summarize: I have an inbound action to update th...
I followed this document to add a new change type. However it does not go over how to update the ChangeRequest script include so you can create a change request of this new type thought a UI Action. How do I go updating the script include?
HI we have issue with timeline. It is not working as expected. Can someone check the screenshot and sugegst why it is not showing anyvalue. (That specific problem task record is having 3 SLAs, but it is showing nothing) Thanks, Anusha
New to SNOW. In the process of adding our Network Gear (Layer 3 switches, routers, firewall appliances) to the CMDB and seems to be no end of choices of the CI Classes these items can be added to. While adding Fortigate firewall appliances I noticed ...
when we select category has inquiry then remove choice 1-high from impact and urgency fields, if we change category from inquiry to other then choice 1-high should display from impact and urgency fields...
Hi All, In the "Subscription Overview" dashboard, i can see the count of "IT Service Management Standard - Unrestricted User" is 1000. I checked that, this is the count of active users in "sys_user" table. I want to know the bifurcation of "fulfille...
Hi SNow experts,Is there a way to add a pop-up message or a modal window when i clic the submit button?Note: It's a widget. Thanks in forwards,Leo
