Hello, the background is what i want to archive is that every account has one contact with a admin role who will approve the request. For a flow approval i dont get the record selectable and i dunno why(grey). In my if condition i want to return the ...
Hello All, I am trying to make the "assignment_group" and "assigned_to" fields visible on a specific Catalog Item RITM. These fields are not available by default on sc_req_item table but only on specific catalog item RITM. How can i achieve this?I tr...
Hi All, Urgent Requirement, I have select box variable on catalog form, when the user choose any of the option, Help Text or Information (i) should pop up or occur. When "Cancel appointment" is highlighted, "To cancel your appointment scheduled for ...
I am trying to set up a flow that says when the SLA is due outside business hours do these actions. I can't find a way to do this through the flow designer. The proposed solution within my team is to create SLAs for outside business hours that are ac...
I've spent the last couple hours searching the Wiki and Google for an answer with no luck.When I use Powershell to query AD for my ObjectSID I get something like this: S-1-5-21-3934281687-3809050549-1115651111-12456When I look at the ObjectSID in m...
Hi all, I want to format the Label field text . Please guide
Dear community, I'm having some issues with an email notification not being sent. This notification should be sent when an event is triggered and the event itself is triggered by a business rule through gs.eventQueue(). I've debugged the business rul...
Hi expertsI have been struggling to find the most efficient way to setup the various shifts I have. Would love to hear from the experts.4 shifts in my team, there are 2 members each shift.0800-16001200-21001500-00002000-08001. The system does not all...
Hi All, I have a category and it has three catalogs in it. I want make that category visible only to one particular group in Service portal. Can anyone please help me to achieve this.
Hello All, I have a requirement , we are able to delete parent record but respective tasks are remaining orphaned. How can we delete the child tasks along with parent cases. Is it possible to do automatic deletion ?? or can restrict the parent cas...
Hello Folks,Please read the whole scenarioFrom Outlook their is an inbound request hitting the ServiceNow table through XML gate way, A new request is been created and the form has a field called Message(HTML type). whatever the text is added in the ...
Hi Community, I am trying to set the "Needed at" date on a Request Item via a Business Rule. I am using the following code: (function executeRule(current, previous /*null when async*/ ) { gs.log("This is the Request sys_id: " + current.getUniqueV...
Hello, I want to populate username (fullname) not user id in opened by family.Can anyone help?
Is snow : SAAS or PAAS ? How
I am trying to import data in Hardware [alm_hardware] table. There is one field on the form called 'stockroom' (referenced from alm_stockroom). I am not able to update this field. Any suggestions as in why it is happening would be great. I am importi...
