Restart Workflow for RITM

[Dharani2]

Need to restart the workflow.

Approval got skipped somehow and workflow is struck. Please let me know how to restart.

[Ankur Bawiskar]

Hi,

So it is adding new context but approval is getting skipped

Did you check any user is being set in that user approval activity?

Regards
Ankur

[Dharani2]

yes the approval triggered to user and user approved it earlier.

The earlier workflow context got cancelled and the new workflow context didn't trigger.

[Ankur Bawiskar]

Hi,

can you share the script you are using as per what I shared?

Regards
Ankur

[Dharani2]

(function(){

try{

var gr = new GlideRecord('sc_req_item');
gr.addEncodedQuery('numberSTARTSWITHRITM0029578'); // PASS your QUERY HERE
gr.query();
while(gr.next()){

// cancel old workflows running
var flows = new Workflow().getRunningFlows(gr);
while(flows.next()) {
new Workflow().cancelContext(flows);
}

// attach the new context
var wf1 = new Workflow();
wf1.startFlow(wf1.getWorkflowFromName('IT-User Support'), gr, 'update');

}

}
catch(ex){
gs.info('Exception'+ex);
}

})();

[Ankur Bawiskar]

Hi,

so is that not cancelling old and attaching new context?

Regards
Ankur