Restore deleted catalog item and variables

[ivopetrov]

I have Accidentially deleted catalog item in Development

I tried using the below articles but the Export option is not available in the production site

https://community.servicenow.com/thread/244417?q=Restore%20deleted%20catalog%20item%20and%20variable...

https://www.servicenowguru.com/system-definition/exporting-service-catalog-items-step/

I only have the export option for the catalog item in De site.

I'm trying to restore the variables related to this catalog item from Production to Development site.

Any suggestions will be helpful...

Regards,
Ivo

[Anurag Tripathi]

Hi Ivo,

Navigate to 'Deleted Records' from left nav, findthe items you deleted and restore them from the list.

[ivopetrov]

Hello Anurag,

i already restored the deleted items, however the variables are not included.

Regards,

[saprem_d]

Hi,

Please use sys_metadata_delete table to retrieve deleted records.

[Katherine8]

if you can recover the item but not the variables, i did: 

1. Create a report in the table item_option_new with fields display name, catalog item, order, variable set, updated by,  and order by value

conditions:  updated by me , catalog item is empty variable set is empty

2. consult the variables in another environment, and if you identify the variable in the report, in the report: double clic in catalog item and select the right catalog item.