Hi All, Urgent!I have created a "runscript" for a catalog item's workflow (where the users report their lost/stolen assets) to create a child request for a 'Replacement request' catalog item if the requestor selects yes for "Do you want a replacement...
Hi,I have a single line text variable for a catalog item "quantity" for which the value of that quantity variable should be between 1-50 only, if the value is >=51 then an alert should be given.I know an onChange Client script should be written for t...
Hi All, I have an Catalog Item for User Onboarding/offboarding/moving which have workflow.They are three conditions of Request type - joiner, mover, leaver.If i select the type as 'joiner' and fill required things , submit the request. The workflow h...
Additional comments/work note field is not visible for the non admin users. Please suggest is it possible to make visible additional comments fields on CSM portal for non admin user or user with role snc_external. Thanks and regards,AB
Hi All , I have a requirement for notification , pls help to complete this .I need to notification to "assigned to " and If assigned to is empty then send a notification to assignment group manager.Thanks in advance !!
Hello All,When anyone updates published article then it should go to 'Review' workflow state and waiting for approval again.Is there any way I can call publish workflow or any other suggestion?@BharathChintala
Hi All,Have a 2 fields to show on the Agent workspace on click of UI action Closed Complete.1. HR Service2. HR Subcategory In HR Sub category only choices related to selected HR service in option 1 should be available. Kindly help me on how to achiev...
Hi,Could anyone help me with the pros and cons of different Dynamic translation?And which would be the best one to implement among Google translate, IBM or Azure?Thanks in advance!!Regards,Lalli
Hi All, On closed RITM's users should not be able to add attachment through portal ,from backend i was able to able to hide the icon through client script but it is not working in portal .Thanks in advance.
Hi All,I have enabled 'Retire' button on knowledge form when state or workflow = 'Review' and it should retire that article.but when workflow = 'Published' then its working perfectly.Scenario - Admin wants to retire article when it is assigned for Ap...
Hi All, I have a requirement , where when the change request is raised it goes for approval .I want to create a logic and restrict the approval to go to the person who are in 'Requested For' and 'Assigned to' . How can I implement this logic ?
Hi Everyone, We have a requirement to provide read and write access to only sc_req_item table to a particular group.All other tables should be restricted for this group including the self service ones.Have written ACL's for this requirement by making...
There are two variables one as widget and the other is glide list. The widget variable display in tree structure format.The value choosen in widget variable should be populated in glide list variable. As of now, the value choosen in widget variable i...
Hi, Im looking for some help in restricting few categories for Solarwinds integration. We are integrating Solarwinds with Servicenow for managing incident alerts. We have 10 categories (choices) available for Incident module. Only 5 of them need to b...
