Retiring large amount of CI
I have a requirement to Retire thousand Cis that is already outdated. Where updated field not on the current year and is empty using Busines rules
Forum Posts
How to store array of values in workflow scrathpad and pass to subflow
Hi Team, I have a requirement in which I need to store an array of values in workflow scratchpad ,and pass it as input to subflow so that the subflow is called multiple times based on the input array passed. var catalog_workflow_group; var list =cur...
I want to add an email script in my Email template
Hi All , I have a requirement , where I have created an email template , and in my email template I want to have the email script.In my email script I have created approve and reject links Script written in my email script : apprvl_email_outlook ...
How to edit the survey answers after submitted by user
Hi Team, One of the user wrongly selected the answer in Survey and submitted. Now we want to modify the value for that question. Is it possible to modify the submitted survey answers? Thanks,RK
Resolved! What's the difference between Canada/Eastern and EST timezones
My colleague and I are having trouble between Canada/Eastern and EST timezones. His default timezone is EST, while mine is Canada/Eastern. I assume the two timezones are just the same -5 behind with UTC, but what I observed the Canada/Eastern has an ...
Urgent | Help me Write Business Rule. send a Email notification just after 2 hrs of INC creation.
I want to send a Email notification just after 2 hours of Incident creation time. Tried with Condition builder in "when to send " section of notification, also created Event and trying to create Business rule trigger this event just after 2 hours of ...
Resolved! Add one year in knowledge base review date field
Hi All, I have requirement thatIn knowledge article form we have one field called "Review Date" field.When user submits the knowledge article the if that field is empty then I need to add one year in that date field.Could you please help me on this.
How to disable a user if the last login time is greater than 90 days
Hi, We have a requirement to disable or deactivate the users in ServiceNow if their last login time is greater that 90 days. Is this something which we can do with a script?. regards, Raghesh
Resolved! Building a Catalog Item Workflow in Flow Designer
Hi Guys, to coordinate the backend processes to get a Catalog Item delivered to the customer, my company wants to create the workflow with the Flow Designer. I'm a first-timer in that area and currently the only person trying to build knowledge on th...
Access to this content denied based on report_view ACLs.
I have reports that non-ITIL users cannot access. The reports is a list of Incidents initiated by their team. They get the error "Access to this content denied based on report_view ACLs." I verified they are on the watchlist for the INC. What ACL...
Resolved! Core_company - How to manage old companies (without deletion)?
Hello SNOW Community, OOTB Core_company does not seem to have an active flag to manage old records which means by default companies, no longer with you, appear when logging tickets (for example, many more uses).Although I have seen some suggestions t...
Adding a user to the Admin Group
Not sure if any one else is having this issue, but as the sys admin, I previously had the ability to add a member to the Sys Admin group to grant admin privileges just by elevating my role during the session. However, after doing this, when I tried t...
Resolved! ArrayUtil().unique(array); - looking for help
Dear community,Please give me a hint what I'm doing wrong. what I want to achieve is simple, remove not unique value from a script.I have a glidequery in script include, then the following to send answer:matx.query();var array = [];while(matx.next())...
Resolved! Send notification when user responds to email notification
Steps: 1. User sends email requesting for help. 2. Incident is created based on the email. Assignment group is set and if a technician takes the ticket, he puts himself as the assigned to. An email notification is sent to the end user advising him t...
Resolved! Can Technicians Edit Their Comments?
Hi Folks, We have some vocal members of leadership requesting that technicians be able to edit their comments in ITSM. While I am opposed to this idea in general from an audit perspective, I have been instructed to further research it and see if it's...
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