Restrict a type of state to only one item

LarissaR4486026 · ‎02-05-2026

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

Brad Bowman · ‎02-05-2026

You can create an onLoad Client Script on whatever table you're referring to:

function onLoad() {
    if (g_form.getValue('cat_item') == '<sys_id of specific catalog item>') {
        g_form.removeOption('state', -5);
    }
}

Where cate_item is the name of the field that determines the 'specific item', and -5 is the value of the Pending choice.

Nayan ArchX · ‎02-05-2026

Use UI Policy Show/Hide the “Pending” Option

Navigate to: System UI > UI Policies
Click New.
Conditions:
- Table: Incident (or the table where you want Pending)
- Condition: true (always apply when on Incident)
Save.

Under the UI Policy, click New in the UI Policy Actions related list.
Set:
- Field name: state
- Visible: Checked (if you want to show Pending)
- Mandatory / Read-Only: as required
Save.

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Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

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Ankur Bawiskar · ‎02-05-2026

please share some screenshots

what did you start with and where are you stuck?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader