Restrict access to RITM records and catalog task

Sajal Chatterje
Tera Contributor

Hello Community,

 

We have a requirement to show certain RITM /SCTASK records pertaining to particular catalog item only. Rest all should be hidden for a user.

 

What is the downside if we implement this customization??

Thanks,

Sajal

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sajal Chatterje 

There’s no downside to this, as it is a requirement from the business. Sometimes, we don’t want to show all types of records to every user. You can use the ACL to make this possible.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Ankur Bawiskar
Tera Patron
Tera Patron

@Sajal Chatterje 

Nothing impact as such.

But remember you will have to update table level READ ACLs on both the table

Also query business rule on those 2 tables.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sajal Chatterje 

There’s no downside to this, as it is a requirement from the business. Sometimes, we don’t want to show all types of records to every user. You can use the ACL to make this possible.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

 

Thanks for the advice.

 

Thanks,

Sajal

Please close the thread, if all good mate.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Sajal Chatterje 

Nothing impact as such.

But remember you will have to update table level READ ACLs on both the table

Also query business rule on those 2 tables.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader