Restrict few Knowledge bases to 2 roles
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2 hours ago
Hello all,
I have a requirement where 2 Knowledge bases (kb_knowledge_base) has to be restricted for both Knowledge manager and Knowledge admin. Apart from those 2 Knowledge bases, they should be able to see all others.
But I have created a group, where those 2 knowledge bases can be seen by the group members.
I have modified the existing oob ACL, but it's not working.
Below is my script:
ACL: kb_knowledge_base -- None
Role: itil
Script:
But this is not working because when I impersonate the users and check only last log is coming up. that is, KB Article Allowed for all.
So, can someone help on this please?
Regards,
Lucky
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an hour ago
Hi @Lucky1 ,
Please use user criteria in your Knowledge Base to control visibility or editing articles.
I think for your requirement there's no need to edit OOTB ACL
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an hour ago
hi @Lucky1
Did you try with User criteria on the knowledge base level?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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56m ago
Yes Atul and Shiva Kumar,
We used user criteria, but it's not working.
Regards,
Lucky
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53m ago
Do you mean the Knowledge Admin or the Knowledge Manager can’t see the knowledge bases?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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