Restrict users from making comments on Closed Cases

[rachelturkariga]

Hello All,

This is on HR Cases. Even after the closure of ticket. User is still able to Comment on that closed ticket,

Is there a way where we can restrict/ Stop user from making comments on Closed Cases.

Thank You in Advance.

[Suseela Peddise]

Hi,

Please check the write ACL on comments field and add condition to restrict write access on closed cases.

Hope this helps!

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[sachin_namjoshi]

You can configure field ACL on comments field on HR case table to deny updates for closed case.

Regards,

Sachin

[Tony Chatfield1 · Accepted solution]

Hi, you could update your tables write ACL's to include a condition of active = true,
but it is common to use a UI Policy.
This is the OOB Incident example
/nav_to.do?uri=sys_ui_policy.do?sys_id=66f94c730a0a0b0900aaaf5b88527230

[RAHUL Khanna1]

Any possibility of making comments as read only for closed states