Resolved! What is the use of 'Reply to' field in compose email option?
What is the use of 'Reply to' field in compose email option?
Forum Posts
Resolved! how can i change the width of a field in the form.
how can i change the width of a field in the form. I have a couple of fields, which i would like to align in with the same width. These fields are of string, reference types.
Reminder notification when incident is on hold and update for closure
Automatically reminder notifications when state of Incident is On Hold1st reminder at 3 days after On Hold2nd reminder at 6 days after On Hold3rd reminder at 9 days after On Hold4th reminder at 10th day and resolve the incident.
How can I make KB categories and subcategories with the order i want in Tokyo?
I have read and try some way which many people is asking / sharing on internet like this.Unfortunately, the ways provided were all failed in my instance.Below screen capture is what I want.But it always goes- KB Categories - Sub Cat. - C...
Resolved! How to populate change request field information to change task
I want to copy information from change request when new change task is added. change configuration item Change task I want the field to auto populate information from change request
Resolved! Redirect from widget post server side operations.
Hi Team, I am trying to enable a cancel request option from Service portal. Have created a widget for this and introduced a button. I would like to redirect to requests page once user click (Button)/cancels the request. Below are my code snippet. HTM...
I need to understand the condition in ui action?
Hi, I need to understand how the condition in ui action and the if condition in the script will work. Can anyone help me to understand the how its work. Condition: newGlideRecord("incident").canCreate() && ((current.isNewRecord() && current.canCreat...
Resolved! Hide incident records for users except assignment group members
Hi I want to hide records where a checkbox is set to true for all users unless they are member of the assigned assignment group I want to do it with a business rule
Would like to use a UI Action button to change a previously populated assignment group to a new one
Hello all,I am trying to figure HOW to make a populated Assignment Group name to change to a different one, when a UI Action button is clicked. Use case: (see attachment)I want to change/replace the AppDev (or any group name) in the Assignment Group ...
User not able to share reports with another user
Hello, User created reports and wanted to share those reports with other users and groups. But, he is not able to view share to users & groups options. Please suggest Thanks in Advance
Clone needs to skip LDAP and Mid server
Scheduled a clone from prod over dev and needs to exclude/skip the LDAP and mid server overwritten. how to acheive this ?and the user homepage preferences and themes as well
Resolved! Get the Approver of a RITM populated into a Catalog Item variable
Hi Community, I am trying to populate a variable on a Catalog Item with the Approver of a RITM that is being selected via another variable. When selecting the RITM via the 'Request Item' variable (variable name is 'request_item' and variable is a re...
Unable to add records to related lists via ATF
We are trying to implement an automated test that clicks the "Edit" button of a Related list, chooses a record from the slush-bucket and then saves it to the related list. We have been successful in clicking the "Edit" button and seeing the slush-buc...
How to use GlideAjax in Read ACL instead of GlideRecord
i All, I m having the below read ACL on RITM table Description field. As part of health scan, glide record should not be used, and need to replace with Glide Ajax. I am new to Glide Ajax, could anyone please guide me how to replace the below read ACL...
Resolved! Script does not return value
Hi, I think I need another eye to check my script. I've tried this in the background script, but it does not return a value.What could be the issue on the subjectRoom attribute that's failing the query condition? subj = "[Alert] London 101 is down";...
