Hi, When using the service portal I'm getting some strange behaviour on the ticket fields widget on the 'ticket form' page which is used for 3 different tables, incident, change request and a bespoke table called 'requests' (bespoke table). This is o...
Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...
HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...
Hi when a requested item is submitted the Action Ask for Approval I have added a stage Management Approval but not able to see approval list which can be viewed using workflow.workflow Flow
Hi team , I am trying to get the difference of 2 dates in days , I tried below script , but its not working : Catalog Client Scripts function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue == '') {return;}var answer;var ...
We are currently trying to assign catalog tasks based on user location. e.g. if a task is created it should be assigned to the local help desk of the user based on their location. Assigned to NY desk for user based out of NY. This should apply for ca...
Hi , I am seeing the auto close incidents in Schedule (sys_trigger). But when i see that same name in Scheduled job (sysauto_list) . I did not found that same name? Help me where could be hidden?
Hello All , I have a requirement where I need to write a schedule job which will fetch up all the records which are deactivated in the last 7 days , means active = false .
Hi SNOW community, Reaching out with the hope that someone might be able to point me in the right direction to change or wait for this message to appear on Requests in Service Catalog. When a user puts in a Request, they get a message on the Portal...
When I try to select service offering the assignment group is automatically populating wrt to that assignment group in my Incident form. What is the OOB logic behind it ? How to stop it ?
Where to check logs older than 1month
Why email logs getting deleted Automatticaly? whenever a ticket is created i wanted to know whether a notification is triggered to a user or not.i cant able to find the logs befor 30 days (Ticket created before 30 days) in system logs>email.what is t...
Hi All, How can we calculate incident resolve or close time without Onhold time in reports.opend at:10:00 AMOnhold at:11:00AMIn progress: 11:15AMResolved:11:30 AMTotal time: 1hr+15min(exculding onhold to inprogress)
Hi,I need to update the records of a cross scope table I have changed my update set to that scope as well. I am trying to update the updated date field of the records using the background script. Below is my script. I am able see the message running ...
hello friends, we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests. if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then...
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