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Resolved! Unable to compare reference field value in glide record

Hi All, On a field map script, I am comparing  a reference field value to a field value that is coming from the source feed. It is not getting compared even though the source value is available. Kindly helpvar cmp= source.u_company;grd = new GlideRec...

Renu9 by Tera Contributor
  • 556 Views
  • 3 replies
  • 0 helpfuls

Resolved! Hide UI Action based on the related list record

Hi all,How to hide the related link based on the condition like if no record present in the related list tab and column in related list records.we need to check two conditions. For example,1.in the above screenshot the outage tab is there in the rela...

SaranyaK_0-1669727577082.png SaranyaK_1-1669727681654.png
Saranya K by Tera Contributor
  • 569 Views
  • 1 replies
  • 1 helpfuls

Qualys CMDB Sync

Has anybody installed and integrated qualys cmdb with ServiceNow? I found below app. https://store.servicenow.com/sn_appstore_store.do#!/store/application/037e85264f7982006b6500f18110c7fa It is asking me to configure only qualys credentials in config...

Geeky by Kilo Guru
  • 1615 Views
  • 3 replies
  • 1 helpfuls

How to change color of a column in reference field

Hi Everyone, I have one requirement where from customized app if user want to search for a knowledge article he/she clicks on the knowledge article field(Reference) which opens knowledge_list table in reference list view in that view if article is pu...

Background script (it should not create new records)

Hi! I'm having a hard time fixing this background script below. The script is working however, it creates new records in the vtb_task table. Am I missing something? Thank you in advance  var current = new GlideRecord('vtb_card');current.query();while...

ss123 by Tera Contributor
  • 871 Views
  • 19 replies
  • 0 helpfuls

Can we use ServiceNow just for Documentation?

We have a requirement where users which belongs to our company wants to use ServiceNow just for populating their other applications documentations and wants to use ServiceNow as documentation platform, is it recommended to give them the article write...

Dashboard Sharing with NON ITIL role user (End user role)

Hi Community,I have built the Dashboard and shared it with users having ITIL roles they all can see the report widget in the Dashboard because reports are already being shared with those users. However I have a request to share the dashboard with Lea...

Naresh_5120 by Tera Contributor
  • 807 Views
  • 6 replies
  • 0 helpfuls

Powershell script on mid server not working

HiI'm struggling to get a powershell script run on our midserver using the flow designer.I've created a very simple script containing "Get-Service" that is created via "MID Server Script Files".But when i want to run it via Flow designer - Actions i ...

KoenHaemels by Tera Contributor
  • 3425 Views
  • 8 replies
  • 0 helpfuls