Right click menu is not working on some records

jbasa
Tera Contributor

Recently we discovered that some of our computer records do not allow the right-click context menu. We use this quite a bit to save and reload forms, as I am sure many do. It's a random issue it appears.

 

What I would expect

jbasa_0-1685020210573.png

 

What we are finding in some records

 

jbasa_1-1685020247765.png

 

 

Our computer records are not touched frequently.  We only found this as the computer was End Of Life, and when editing the records encounter this.  It does not appear to be happening in Incidents, problems, or Change records. 

On the record where the menu is not working, I do see this when in Dev tools for the browser.

 

 

jbasa_4-1685020428470.png

 

 

I do not see this appear on the records where the menu works.  I am not understanding the error or where I might look.

Any help is appreciated and I have searched the article for the same issue, though I am not able to find or resolve with the information I have found.

 

6 REPLIES 6

Thank you so much for this - it was driving me crazy...😁

jbasa
Tera Contributor

File attached is from link show in last image in my post in red box, could this be cause?