Ok I have an odd thing happening with RITM approvals in the mobile app. Here is the scenario:
User:
- My Tasks shows the correct number of approvals for this user
- My Approvals list view, does not show the RITM approvals even though the count was accurate on the previous screen
- Has itil role
- Has approver_user role
- Can see RITM approvals in itil backend
- Can see RITM approvals in the Service Portal
- Cannot see RITM Approvals in Now Mobile app
Provide user with "itil_admin" role:
- Can now see RITM Approvals in Now Mobile app
Can anyone explain what is going on here? I've looked at the sysapproval_approver table ACL rules and I don't see anything there that should be blocking this in the Now Mobile app. So why is it that the "itil_admin" role allows them to see approvals in the app, but not the "itil" role.
Is there a script include or something else going on that would be causing a permission issue?
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Steven
