Show Pending approver name if approval in requested state for RITMs

[Sunny2493]

Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center.

I have tried to use standard ticket configurations adding approval field in "info section" but it only shows approval state and not the name of the approver.

Also looked at this, we are not utilizing stages in flows so it is also not helpful.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1121753

[Hemanth M1]

Hi @Sunny2493 ,

Just to simplify this, why don't you drop the approvers names onto the activity when approval is requested, so that all the teams can see?

[Ankur Bawiskar · Accepted solution]

@Sunny2493 

you can populate approvers name in work notes or comments so that it shows in portal standard ticket

OR
you can create your own tab and add widget to it and show the approvers and then add this in standard ticket configuration for RITM table

Create New in related list and associate your related list there

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sunny2493]

Hello, Thank you dear community members for your responses. I can't update notes/comments for some reasons.

I have achieved this functionality by creating a custom List type field in sc_req_item which gets populated using current approvals based on RITMs sysid from sysapproval_approver table. Then, i have used the info section of standard ticket configurations to populate that custom field. This helped to achieve the functionality without creating a widget.