RITM catalog item variables to use in Notifications..
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‎05-01-2023 10:40 PM
Hi All,
I have a catalog item once the form is created an RITM will be created and then based on status of RITM I am creating few notifications on RITM table. But in the notification, I need to use variables of catalog item, but I am not finding in select variables of notification can anyone please provide email script to fetch variables of catalog item in notifications subject and body from RITM.
Thanks in advance.
1 REPLY 1
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‎05-01-2023 10:44 PM
check this script and try to enhance it further
(function runMailScript(current, template, email, email_action, event) {
// Add your code here
template.print('Variable Summary: <br/>');
var ritm = new GlideRecord('sc_req_item');
ritm.get('request', current.sys_id);
var variables = ritm.variables.getElements();
for (var i=0;i<variables.length;i++) {
var question = variables[i].getQuestion();
var label = question.getLabel();
var value = question.getDisplayValue();
if(label != ''){
template.space(4);
template.print(' ' + label + " = " + value + "<br/>");
}
}
})(current, template, email, email_action, event);
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader