RITM opened even after it state changed to closed
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06-10-2026 05:58 AM
Hi Community,
For one of the RITMs, the ticket was closed by the assigned user, after which all fields became grayed out. Even after the ticket was reopened. How can we check who reopened the ticket.
Regards,
Tulasi.
7 REPLIES 7
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06-10-2026 06:13 AM
@PoonkodiS We don't have history>list in form header
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06-10-2026 06:26 AM
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06-10-2026 06:17 AM
check history calendar on Configure Form header
there you get to see all the audit history
Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader