RITM Stage 'Completed' not showing as Green instead remains Grey(skipped) always

[Madhuri31]

We are facing an issue with 'Stage' field of Requested Item, when Stage of RITM is set to Completed(Closed Complete/Incomplete/Skipped) -  (through Process Flow - Flow Designer), it appears always Grey when expanded and not Green, although state and stage are correctly set in the backend and Active - false on both ESC and Native UI - List view. 

Native UI - 'sc_req_item' List view

ESC Portal - RITM (before expanding the Stage) 

ESC Portal - RITM (after expanding the Stage) 

'Stage' set in Process Flow

I also tried putting the Flow Stage - Completed exactly as present in 'Stage Set' table for 'Requested Item', but did not work still.

The issue is only with 'Completed' stage, no matter on its sequencing.

Note - Our Instance is on 'Tokyo - patch9-hotfix2' release.

If any one has encountered the same issue and found a fix, please assist.

Any input to resolve this shall be highly appreciated.

Thanks in advance!

[Madhuri31 · Accepted solution]

Hello Everyone,

Fortunately, I was able to resolve the issue by checking 'wait' button on 'Create Catalog Task' that was just preceding the 'RITM Stage - Complete' step in my Process Flow.

The 'wait' button just allows the flow to wait till the Catalog Task completion, which was not happening earlier and Stage set was getting invalidly skipped.

After checking the 'wait' checkbox, everything now works as expected with all the Stages and their icons, esp. with 'Completed' stage of RITM.

Hoping this will help someone facing the same issue in the future.

Best Regards

Madhuri