Trigger a notification based on change planned end date time
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07-18-2023 02:10 AM
Hi all,
We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.
I can get this working fine if we base it on the day but not based on the time, has anyone been able to do something similar with any success?
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07-18-2023 06:06 AM
Hi Craig,
I would try this:
JP
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07-18-2023 11:41 AM
Hello @craigmu ,
Please refer to this: https://www.servicenow.com/community/itsm-forum/how-to-send-notification-when-due-date-reached/m-p/7...
Thanks!
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07-26-2023 05:59 AM
Hi @craigmu
Solution:
1. Trigger should be Repeat every 1 hours(To detect if any case is reaching its final hour)
2.Condition to trigger notification on basis of Time shall be:
Due date --> relative --> before --> 1 hour --> after
AND
Due date --> after --> current Minute
Please mark this correct if it resolves your Query.
Cheers!
