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I was given the task of creating some sort of user access matrix. My company wants a db or list of some sort that tracks what systems users have access to. Has anyone else had a similar requirement? If so how did you set it up? They tell me this need...
I'm trying to allow end users (No Role in SNC) to add comments when they sign in through the ESS portal. Currently the additional comments section is on the ESS View for INcident but unless the person has the ITIL role they do not have the option to ...
I have created 2 fields ( u_flag, u_flag_date) in the incident formu_flag is type "True/False"andu_flag_date is of type "glide_date_time".I am try set the 'u_flag_date' with the current date-time if 'u_flag' is checked. My client script below is not ...
I'm creating a catalog item where I want to populate the current date/time if another variable is set to "Yes". I've been working with the following catalog script, but I'm not having success. function onChange(control, oldValue, newValue, isLoading...
Hi there,We would like to duplicate the Incident Module and put it into a new table so that we can give it out to some of our customers to use. (Including it's business rules, client scripts and so forth)We currently have a business split on our curr...
I am creating a new catalog task where the assignment group will be Database Administration and the "assigned to" should be the group manager of the assignment group. Is there a way dynamically make the group manager the assigned IT Rep for the task?...
Within an Incident if the the Priority is 1 or 2 I need to add the Service Desk's email to a Watch List. I can't seem to get it to work. Here is the script I am trying: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (!isL...
I love fixed queries in breadcrumbs, but the wiki article only gives one very obvious example of syntax.Is it possible to dot walk to another table? I want to replace the filter 'Task.Active is true', but 'task.active=true' doesn't work. This is a a ...
I am working on setting up a workflow for Change. I have created a Change Control Group approval. If the Change Control Group approves then there is a CAB approval if the Change Control Group does not approve then the change is rerouted back to the R...
So, one of our managers wants to run a report on all Request Items that contain a particular value in one of the variables. I can only think of how to run reports using the form values, but not variable values.Is there a way to do this?
We were using the old SLA measurement and have now moved (more by luck than judgment I believe) to the new SLA measurement but something appears to be amiss when adding 'Schedule Entries' for our SLAs. I added a schedule entry to our weekday SLA to p...
So I have an interesting dilemma... basically, our company needs a solution to be able to track all of our locations. It will need the following information:Company NameLocation (address, phone, etc)Sub locations (different locations of the same comp...
There's a 2 year old question on here that is similar but I'm hoping it's gotten easier since then. I have a variable, 'Type_of_request', with values of New, Change & Remove. I need to assign based on these values. What's the best (easiest) way to do...
Anyone know why an Assignment rule would not run against a Catalog Task created by a workflow????I have a catalog item that allows the requesting of voice and phone changes. It is a fairly simple workflow and it creates a catalog task that has no ass...
Has anyone else had trouble getting a Catalog UI Policy to work on an Order Guide? I created one in a variable set and tried all the options one at a time and never got it to run at all. I couldn't find any reference to using them together and I'm gu...
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