RITM state/active

[Brittany Flores]

We have several dashboard widgets that display the number of requests and incidents that we currently have open. I am just now noticing that when we change the Request (RITM) state to anything other than "Open" the request will no longer display in the dashboard. I think this is because the request is changing from "active" to "inactive". Is there a way to keep the request as "active" if the request state is changed to pending, work in progress, or on hold?

[Sulabh Garg]

Hello

There is a OOTB BR, "Set Active Flag" on 'sc_req_item' table. You can check this BR and see if you can change the script to meet the requirement.

Pleas be aware changing any OOTB BR can have other implications too.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg