Resolved! Incident task priority to be inherited from the incident
Hi, How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?Many thanks
Forum Posts
Resolved! Change Management approval change from group to user
We are investigating making some changes to the Change Management Workflow. In our Dev environment we are using Helsinki and have upgraded Change Management to use the state model.A couple of changes we have made for context as they may relate to the...
Resolved! Issues with Enhancement and Defect records are not showing in an Incident related list
To all experts,My team received a request to allow users to create defects or enhancements from an incident. It sounds very straightforward.SN version: HelsinkiMy team activated Create Defect and Create Enhancement UI actions from the Incident. We al...
Email notification display Work Notes ONLY if they were updated
I have a requirement in email notification to show the LATEST work notes ONLY if the work notes have been updated. Is there a way to query the updated events directly in the email notification?The mail script I have right now will display the LATEST ...
Resolved! Does Making a field read only from dictionary, make that field read only for both server side and client side?
when you use "configure Dictionary" to make a field read only,is the code running on client side or server side...OR on BOTH SIDES?
how to find the usage of each modules
how to find the usage of each modules?? along with who from the users uses it.
Resolved! Is there a way to create new Quick Messages (Canned emails) from the email client as opposed to from the Application Menu?
I would like our ITIL users to be able to create their own quick messages, but when I provide access to the Quick Messages from the Application Menu, they have access to all quick messages, not just those they created for themselves or for their grou...
Resolved! How can you update the look-n-feel of the Service Catalog?
Our service catalog has UI elements that just look ... old. The Item Ordering Widget, for instance, doesn't float correctly and the buttons on it are old/out of date table html elements with images embedded vs modern UI 16 button elements.Where is ...
Resolved! Interceptor not working
I don't seem to be able to get the Change Request Models Interceptor to work. Whenever I go to change_request.do if simply loads the form and not the Interceptor page. All of the Answers are set to true. Does anyone know why this might be?I'm aware I...
How to auto-populate Location for Requested Items?
Hey Guys,I am having a tough time figuring out how to accomplish a fairly simple but important step in our setup. Currently we have this function working with other forms that implement a workflow, but I can't seem to figure out how to get it working...
New Instance - Where to start, what to do
Hello Community,We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).I will be getting some formal training in the first quarter of this year. Howe...
Reporting on Parent Groups within Parent Groups
We have set up our assignment groups into tiers and I am having some problems when it comes to reporting. I am setting up dashboards so that Upper Management can see all the tickets that are assigned to their various groups.Our Assignment Group Struc...
Import scanned legal contracts into servicenow fields?
Has anyone implemented a way to get, paper contracts and/or scanned images of contracts, into actual discreet fields in ServiceNow without manual input of thousands of contracts?Not referring to attaching the scanned document.This would be two aspect...
How to provide user access to building CI Relationships in the CMDB
Hello,I am currently looking to find out what Role(s) need to be given in User Administration in order to provide someone with the access to build the CI relationships in the CMDB. Currently the users in question have access to the Configuration Appl...
How to create new CI from an existing asset
I can't seem to find OOB UI actions for this use case, I can hack it together, but it seems like I'm missing something.An existing database service was retired. We re-purposed the hardware for another service entirely. I would like to keep the ol...
