Hello Folks, wondering if there is a way to find if a ticket is created in the business hours or not and set a flag based on the output. The requirement goes like this. Business Hours are 8 30am to 5 30pm. Incident is created between 8 30am and 5 3...
As per the documentation provided in below link ITIL users should be able to click on rota and schedule time off, however when I impersonate an ITIL user and try to click on it I do not see the button to schedule time off. Is this an expected behavio...
I need to modify a watch list field in order to allow to add users from fields in the form. I need the same functionality as in Workflow - Approval User, where the Users field allows you to select various references. That field has the following attr...
I am getting a error: Reference field value for u_location ignored: ZM02 even though my record is being updated with the correct value. Here "ZM02" is the unique value of location table. The value is present in the table also.
Team, Sorry I could not find any WIKI article on how to use 'Dependent Value' in defining a choice entry. Please note this is not at dictionary level . I am talking about the choice list that are configurable for a dropdown in sys_choice.list.
Users belong to groups having parent-child relationships as follows.I want to select a user with Tree Picker in a field on a form.According to this, I set up the field as reference to the sys_group table, and set the attriubute as "tree_picker=true"....
I am in the process of creating Guided Tours for our instance. One of my end goals is to create a guided tour for users when they are creating new CIs or updating preexisting CIs. However I noticed that when creating a tour, you must specify what Con...
Hi,We recently upgraded to jakarta patch 6, I have an issue with reference field.Issue is we have a client script to populate Location based on change of Configuration item on Incident form, while changing the CI, location is getting populated correc...
I have an onSubmit client script set up for change requests that makes fields mandatory. I also have a "Cancel Change" Ui action. My problem is that when I hit the "Cancel Change" UI Action, I'm still forced to fill in all mandatory fields before the...
I want to reset value of all fields once I click on reset button. It should reset all the fields including text box drop down etc.
I want to highlight the Incident.Number field when the Incident's SLA breach time is within the next business day. I'm thinking I should be able to appliy a Field Style based on the current Task_SLA Business Time Left being less than a specified num...
can someone advice me how I can achive this? I got a form with several read only fields but i want to make use of the reference Icon. Is there a way to get this done? regards Christian
Hello, In the service portal, it only shows the stage of approval for a request. Is it possible to add the name of approver who is waiting approval from ? Regards, Gary Chan
Dear Experts, Is it possible to convert a voicemail to servicenow incident. Thanks Anil
What is the difference between Param1 & Param2? I think both are used to store email recipients and passed to the event for triggering the notification. We can use Param1 everytime but when is Param2 is used? Why do we have 2 parameters for notificat...
