Is it possible to query/track number of clicks on Content Items in service portal?
There doesn't seem to be a field on the table that would do so, but is this captured in system logs in a retrievable way or some other way?
Forum Posts
How do I restrict Tickets from certain Groups.
There is an executive support queue for VIP Tickets. The requirement is to restrict these executive support ticekts from being seen by anyone except the Executive Support Group. So Incidents > All should show all tickets except those that are assigne...
Resolved! Link to approval in notification for non-task approval
Hello,I am unable to create a notification on the sys_approval table for my approvals being generated on a non-task table. Therefore I have a trigger on when to send these notifications and I can provide the information from the table they are appr...
Resolved! Table and Module are not showing in application navigator
I have create a table and module in SNOW Studio and kept table and mudule name is same as Guest. I can see the table in Table module in Application Navigator but when I try to search Guest table or Guest Module in service navigator then I do not see...
Create an incident from catalog item
We have a catalog item which has variables like below 1) Category 2) Sub category 3) Type ( Incident / Service request) Based on Category & Sub category, type is decided If type is incident, I need to create an incident when the catalog item is subm...
How to track incidents created on different portals.
Hello friends.I have two different portals and i need to track the incidents created in each one.The problem is: When an incident is created on any portal the 'Contact type' of the incident is 'Self-Service' and this way i don't know what portal crea...
READ Only Access that doesn't consume a license?
Looking for some help. Do we have the ability to grant read only access to a table? Here's the ask: I can grant the procurement user role to a user but the user role has some edit capabilities. I don’t see a role that would let me grant read only ...
Attachment updates in Activity log
Hello, When an attachment is added to an Incident, and Attachments is selected in the Activity log it shows that an attachment has been added in the activity log. However, if said attachment is removed all traces of an attachment in the activity log ...
recover deleted fields in the table
Hi, i have accidentally deleted the three column in the table. i need this column, so, can anyone tell how to get back this column along with value. Thanks, Saravanan
Is there any way to update the 'Host Name' in the MID server, (After installation or Before configuring the new MID server)
Hey Is there any way to update the 'Host Name' in the MID server, (After installation or Before configuring the new MID server) Because when MID server communicating with the MS SQL Server, the SQL User name is creating with the created Host name, ...
Resolved! How to send a email notification to user who is inactive in the owned by field ?
in asset email notification part , needs to trigger a mail if asset recovery changed to upgrade to 'OWNED BY USER' the condition is that , we need to configure 'inactive owned by too , if user is inactive that email trigger needs to return back to ...
Requestor cannot approve their own request
I want to prevent a change requestor from being able to approve their own change request. I tried a "before" business rule but it didn't give me the result that I was looking for. The person is a member of the approval group for the particular type...
Updating users/groups via LDAP not working anymore.
Users/groups have been updated from LDAP. This used to work, but now the connection seems to be partially broken. Observations:If a new user is created to AD, it is not created to Service-now.com instance.If a new group is created to AD, it is create...
Resolved! Can we trigger a Discovery from a catalog item?
Hello Everyone Can we trigger discovery from a ITSM service catalog item? Else can we trigger a discovery schedule from a ITSM Service catalog item? Thanks!
