Hi all - Hoping somebody out there has experienced something similar or is able to provide some guidance. SummaryTwo risk assessments have been configured for users to complete during the change process, one during the assess state and the other duri...
Hello All, In my service catalog item workflow, I check if the requester is the group manager of the group for which request is to modify or deactivate group. If requester and group manager is admin, then there is no problem is workflow. But if reque...
I set up a User Criteria that includes users of a particular role. Then I went into a catalog item and in the Available For I added the User Criteria that I created above. Now, everyone can see it. ServiceNow, for the love of all that is holy, ...
Hi Team,I have created a custom UI Page for Create New in Change Module and am able to create new Change request successfully. After submitting the Change through the custom UI Page, the page is redirects to the previous page. Its not redirect to Cha...
When I click on the magnifying glass under incident for configuration item the list comes up, but pulls in everything from software to application. How do I get it to just pull in the parent CIs of computers and servers only?
How does the transform map order works? I have 2 transform maps "Test 1" with order 100 and "Test 2" with order 200 are for a web service "Test Service". In both the Transform maps I have added onBefore script with a log statement 1. "Test 1" transfo...
Hi experts, Custumer asks about changing the structure of the [cmdb_ci] under a new schema, and it implies to change the tables that extends from other, creating in-between new "Abstract" and structures. 1/ It is possible to change the tables inher...
HelloWe have report on Email SLA which we run every month to get the data. Everytime we run it just gives us the data of Achieved and Breached SLA's. I just ran the report this month and i see the report shows me the In progress and completed SLA's i...
Hi can someone please help me with this . I am workign on building service catalog items . I built one and moved that item to test instance and then tested it successfully. i need to send that catalog item's link to requestor to test and approve it...
My team works on both Incident's and Tasks. I am trying to build a report that will show all closed/resolved tasks and incidents today. Ideally it would show when one of my team members marks it as resolved/closed and not the systems reporting of...
Hello allWe are currently thinking of using the time worked field on incidents. I have been playing around and noticed it relates to time cards, I therefore thought hey time cards could be useful for our project managers who are constantly complainin...
Hi All,I want to audit Group[sys_user_group] table. Currently there are 29 fields on the group table and I want to audit only two fields which are - 'Name and Manager'. I have checked the audit checkbox for sys_user_group table from the dictionary. I...
Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM. Can someone take a l...
Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...
I'm having an issue not being able to load my homepage in Helsinki using the Homepage link. Homepage URLhttps://xxx.service-now.com/nav_to.do?uri=/home.doRedirects to https://xxx.service-now.com/falseEnds athttps://xxx.service-now.com/nav_to.do?uri=/...
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