RITM stays active when change status to closed complete/cancel and add comment

[lior3]

Hi 

so this is the scenario:

1. get into a catalog task of an open RITM.

2. change the state to Closed complete or cancel

*before saving the form...

3.add free text to the Additional comment box

*dont press on Post button

4. now, save the form

result:

the RITM is still Active!!

i did some research and found out, in the Activities log, first i see that the state changed(from Open to closed..)

and then i get to see the additional comment text...

both at the same time...maybe its a clue for something..

my goal is to see that the RITM is changes to Inactive in that scenario..

Thanks

Lior

[RaghavSh]

There are two points here.

1 . If all your RITMs have single tasks , then you can write a before Update BR on sc_task table with condition of closed and set the status of RITM to inactive.

2 If your RITMs may have multiple tasks , then in your before update BR on sc_ task table, you need to glide the sc_task table to check if there are others open tasks under same RITM, if no then you can mark the RITM as inactive.

[lior3]

Thanks 

il try it…

[Saurav11]

Hello,

Are you using a workflow? Is the workflow going to the end?

Please check the below article:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696058

Please mark my answer as correct based on Impact.

[lior3]

The worflow is ends