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11-03-2022 09:33 PM
We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecting to platform view, but for non itil users, it is redirecting to Service portal view, so the non itil users are not able to edit the variables in Service portal view.
Please suggest a solution for this issue. Our requirement is , non itil users also need to edit v
Solved! Go to Solution.
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11-04-2022 12:56 AM
ok, then its a problem with ACLs, probably sc_req_item.*. Add snc_internal role there or any other role which your non itil users have and check.
You may need to add some extra acls as well if addind snc_internal role gives more access to this user.
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11-07-2022 05:58 AM
Thank you Raghav, the above solution worked for me.
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10-28-2024 01:47 AM
I want to make it editable on the service portal based on a condition that the RITM is not approved yet. Once approved, I want variables to become read-only. Can this be done? Thanks
