RITM Variables on Approval Page

[Burhan Shah]

Hello Everyone,

Just wanted to ask, can we add RITM variables here on the approval form itself? Instead of clicking on the information popup?

[Ankur Bawiskar]

@Burhan Shah 

my thoughts

1) include all the ritm variables in approval email using email script

Display RITM variables in Approval request OOB notification body 

OR

2) update the email script to take them to the portal approval page

I will recommend not to touch the below use-case

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Burhan Shah]

@Ankur Bawiskar How can we achieve the 2nd option to take them on approval screen on portal instead of the back end?

[Ankur Bawiskar]

@Burhan Shah 

for that you will have to update the OOTB notification.

Note: this change you make will be global as this notification is used by all the approval requests

-> Remember the OOTB "approval request" notification uses email template field to set subject and body.

-> Pick content from that email template and put in notification email body & subject, update as this

-> add the link using the link icon

After making changes: I did preview and it showed me the URL of portal and took me to the portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Burhan Shah]

Hi @Ankur Bawiskar I just checked and saw the email notification is calling a mail script to get the link and text.

I was unable to find the actions available in your video.

[Ankur Bawiskar]

@Burhan Shah 

I am referring to the OOTB "approval request" email on sysapproval_approver table

I made changes to it

which one are you referring?

If my response helped please mark it correct and close the thread so that it benefits future readers.