Roles docs required

[Yasin Shaik11]

Hi All,

Need help for the below.!

I need list of OOB roles for the incident and problem and change and knowledge managements. Does anyone share me reference links or docs 

Thanks in advance 🙂 

[Community Alums]

Hi @Yasin Shaik11 ,

Plugins for ITSM Roles

Plugin	Adds roles
Business Stakeholder [com.snc_business_stakeholder]	business_stakeholder Note: The business_stakeholder role contains the sn_incident_read, sn_problem_read, sn_change_read, sn_request_read, and approver_user roles.
ITSM Roles — Incident Management [com.snc.itsm.roles.incident_management]	sn_incident_read sn_incident_write
ITSM Roles — Problem Management [com.snc.itsm.roles.problem_management]	sn_problem_read sn_problem_write
ITSM Roles — Change Management [com.snc.itsm.roles.change_management]	sn_change_read sn_change_write
ITSM Roles — Request Management [com.snc.service_management.roles.request_management]	sn_request_read Note: As there are future updates expected for the sn_request_read role, do not assign it to users without the business_stakeholder role. sn_request_write

Follow this doc :https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/incident-management/task...

[Yasin Shaik11]

Hi Sandeep,

Thanks for your reply,

Is this a paid plugin?

[Community Alums]

Yes Offcourse it's paid !!

But you can practice on your PDI.

[Yasin Shaik11]

Hi Sandeep,

But, without installing the plugin i can see in roles table the incident roles are sn_incident_read & sn_incident_write in my PDI 

in my PDI