RPA Desktop Design Studio Load Error

[Byron Lee1]

Hey Guys,

Have anyone run into the following error when attempting to run RPA Desktop Design Studio?

STUDIO NOT FOUND

"Studio plugin could not be found."

see attached screenshot

I couldn't find any reference to the studio plugin in the current documentation, not sure whats causing it or how to get around it.

[Fernando Koenra]

Hi Byron, 

I've installed the RPA Desktop Design Studio in both Windows 10 and also on a Windows 11 machine successfully without this error. 

Right after the message on your screenshot it starts downloading the plugins from the ServiceNow instance (in an URL popup specified earlier) to your RPA Design Studio. 

In my case the ServiceNow is on instance version: glide-sandiego-12-22-2021__patch1-hotfix1-03-25-2022
On this version the plugin was freshly installed. (A development instance, not PDI as it does not work on personal developer instances yet)

It sounds like there is an issue either with your ServiceNow instance version or plugin - or maybe there is a connectivity error.

- Are you connecting from behind a Proxy, or a firewall is blocking access for RPA to download the plugins from the instance? 

Lastly I've noticed that the RPA studio install puts log files at

C:\Users\<your user>\Documents\ServiceNow RPA

Perhaps there are log files in this directory from the installation as well, which might help you find more clues.

Kind regards,
Fernando Koenraad
iTSMGroup

[Byron Lee1]

Hey Fernando,

Thanks for the help mate! the error log sort of helped, I think it maybe a connectivity issue, I've raised support ticket, so hopefully it will answer some of the questions.

Cheers mate!

Byron Lee | JDS Australia

[Justin Loftas]

Hi Bryon,

I had this same issue and raised a case with support but they're still investigating 10 days later.

However, I found in the logs - located in C:\Users\[YOUR_NAME]\Documents\ServiceNow RPA - an error related to a date and time function,

<E AT="24-05-2022 03:15:19.761 PM" SYS="[T003:024|M108.90|FM4795.63|P0.78]" TYP="Excp"><Exception Position='0,0' methodName='GetRemoteConfig' fileName=''><Message>Could not convert string to DateTime: 13-10-2021 01:00:00. Path 'data.dependencies[0].releaseDate'.<Message><StackTrace> at Newtonsoft.Json.JsonReader.ReadDateTimeString(String s)
at Newtonsoft.Json.JsonReader.ReadAsDateTime()

The instance I was using had the system format set to dd-MM-yyyy, I changed this back to yyyy-MM-dd and tried launching the RPA studio again and it worked.

Thanks

Justin

[Jeremy Thomassi]

Rename or delete the global.config file from c:\Users\<your username>\appdata\local\ServicenowRPA

Then restart rpa desktop

[Peter Groft]

If you're still facing this issue, locate AppData folder [you can simply type %AppData% in file explorer, windows might directly open "roaming" subfolder so back] now open "Local" and then ServiceNowRPA. You will find Config file there with name "global". (C:\Users\username\AppData\Local\ServiceNowRPA) Either delete that or just make the changes there and enter the correct url for the instance.

This might solve the problem.

Hope This Works,

Peter