Run a report on Time worked
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‎01-06-2016 08:48 AM
Hi,
I would like to run a Weekly report based on the "Time Worked" of each ticket that has been handled by my Group (queue) and if possible each user in that group. Ideally this would have to cover all forms of Tickets (Incidents/Requests/Changes) etc etc.
Can this be done? I'm using the "Time Worked" Table but I don't have enough understanding of what I need to add in the conditions ?
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‎02-03-2017 06:28 PM
Hi Michael I'm not totally clear on the function of the field. So if the field exist would a tech/agent select a dropdown box to say "start the clock" Is that what you are referring too?

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‎02-03-2017 06:36 PM
Out of the box, the field is a timer that automatically starts when you open for task. If you don't want it to start automatically, there is a system property that allows you to disable that feature. Either way, automatic or not, you could stop the running clock by clicking the black square at the end of the field, and then you can manually enter time. Under most circumstances, you shouldn't have to do that, but the option exists:
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‎02-03-2017 07:10 PM
Thanks I have to check into this… You're the man!!!
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‎01-28-2017 10:07 AM
Michael you are awesome. Thanks for the prompt response and I will do what you suggested. Thanks again