Run business rule when incident work notes updated

eliasdimopoulos · ‎11-27-2023

Hi

Is there a way to run a business rule when the work notes or customer notes are updated on an incident

eliasdimopoulos · ‎11-27-2023

Thanks AnveshKumar

I can only seem to get this working if i also save the incident before exiting the ticket.

Is there a way to trigger the BR without saving the ticket after adding work notes

View solution in original post

AnveshKumar M · ‎11-27-2023

@eliasdimopoulos

@Tony Chatfield1 Answered it.

Thanks,
Anvesh

aakashps · ‎12-20-2024

@AnveshKumar M similarly how to trigger the BR when there is an update in the activity section within the ticket? Like the received email is updated in the ticket activity section, so on this how to trigger a BR. Any suggestions on this please.