Run business rule when incident work notes updated

[eliasdimopoulos]

Hi

Is there a way to run a business rule when the work notes or customer notes are updated on an incident

[Tony Chatfield1]

Hi, have you tried conditions of current.work_notes.changes() || current.comments.changes()
You can also build same conditions in the filter builder.

[AnveshKumar M]

Hi @eliasdimopoulos 

Yes you can use a filter like Worknotes :: Changes in the When to Run Section Condition builder. See the screen snip below.

Please mark my answer helpful and accept as a solution if it helped 👍✅

[eliasdimopoulos · Accepted solution]

Thanks AnveshKumar

I can only seem to get this working if i also save the incident before exiting the ticket.

Is there a way to trigger the BR without saving the ticket after adding work notes

[Tony Chatfield1]

Hi, if you are using the 'POST' button, then I understand that this doesn't update the task but rather inserts journal entries directly and while work_note,comment sysevents are triggered for the journal 'updates' as the task is not saved BR's for the task are not triggered.