Save button on Incident form disappeared

Pooja P
Tera Contributor

‎11-10-2025 01:40 AM

Hi Team,

 

We observed that SAVE button on incident form is disappeared , we have checked UI action there is no recent update on Global / incident table level UI action available for SAVE button.

 

even checked system property "glide.ui.advanced' also not true but eve though ity was false it was working until last week.

 

Anyone faced issue and what could be possible solution ?

 

0 Helpfuls
  • 741 Views
6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-10-2025 12:07 PM

Hi @Pooja P 

Please try setting it to true and check again. If the issue still persists, log a Now Support case, as it may be caused by an upgrade-related issue.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

AlexandreD83256
ServiceNow Employee
ServiceNow Employee

‎11-10-2025 01:17 PM

Hi Pooja, the UI action uses the ACL as a way to determine if it should be visible or not. I would recommend comparing your ACL from an instance that was not yet upgraded with this instance.

Hope this helps!

Cheers,
Alex

0 Helpfuls