SC task additional comments

[GBS]

Hi, when the SC task state is On Hold the activities are updated with two entries of additional comments and I came to know that is getting copied from RITM, any suggestions on how to restrict it? 

[Anubhav24]

Hi @GBS ,

Can you check if any BR is updating the additional comments from RITM , you can try and do a search on BR under the by building a filter as Script contains "Copied from RITM" or you can do a complete code search from Studio for the phrase "Copied from RITM".

Please mark helpful/correct if my response helped you.

[GBS]

Hi @Anubhav24 

I've found a after BR

var updateInitiatedBy = updateInitiatedBy || current.sys_id.toString();

(function executeRule(current, previous /*null when async*/ ) {

    if (updateInitiatedBy == current.sys_id.toString()) {

        var grTasks = new GlideRecord("sc_task");

        grTasks.addActiveQuery();

        grTasks.addQuery("request_item", current.sys_id + '');

        grTasks.query();

        while (grTasks.next()) {

            grTasks.comments.setJournalEntry("Copied from RITM: " + current.comments.getJournalEntry(1));

            grTasks.update();

        }

    }

})(current, previous);

[Anubhav24]

Hi @GBS ,

That is where the problem you can try to write a log in this after BR and check if this is the exact reason causing the additional comments to get duplicated , if yes then you need to check your logic both technically and process wise to fix this issue.

Please mark helpful/correct if my response helped you.