How to configure Live Agent chat search results?
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03-05-2024 08:11 AM
Hi Developers,
How to display only specific knowledge articles in the Service Operation workspace Agent chat? For example, there are three categories: Software, Hardware, and Network. Now, agents should only be able to search for knowledge articles in the Software category. Please refer to the screenshot below for reference.
Thanks
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03-05-2024 08:18 AM
Hi @asrsharma07 ,
Please refer to this solution : https://www.servicenow.com/community/virtual-agent-forum/how-to-show-particular-kb-articles-in-live-...