SC task rejected but RITM state shows as Closed Complete

[GBS]

Hi, 

 I have created a flow and if the Cost centre manager rejects the approval then the RITM state should be closed incomplete but even if the approval got rejected the RITM state shows as Closed complete.

[Dr Atul G- LNG]

Hi @GBS 

I checked the OOTB and it is seems an expected behaviour.

[swathisarang98]

Hi @GBS ,

You can Try after update BR

Table: sc_req_item

condition as shown below,

Note: better to keep your catalog item in condition so that it will not run for others,

 In action, to update requested item state

In advanced, to update Request table

code

(function executeRule(current, previous /*null when async*/) {

	var reqUpdate = new GlideRecord('sc_request');
	reqUpdate.addQuery('sys_id',current.request);
	reqUpdate.query();
	if(reqUpdate.next()){
		reqUpdate.state = 4 ;
		reqUpdate.request_state = 'closed_cancelled';
		reqUpdate.update();
	}

})(current, previous);

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Sumanth16]

Hi @GBS ,

This is known issue in ServiceNow. ServiceNow provided the solution to fix this issue.

Please refer to below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827184

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda