Sc task State change on additional comments

mounika7675
Tera Contributor

Hi,

 

When the SC-Task state is pending, and when user updates additional comments then the state should automatically change to work in progress

 

Also when user updates additional comments from email reply it should change the state

 

 

6 REPLIES 6

@mounika7675 This BR should also help you get the job done, when the comment are added manually.

In addition, I want only if requested_for commented on task comments, then the state needs to change. what changes I need to do?