Scheduled email report which runs daily didn't trigger on 26th december 2025

tulasi8
Tera Contributor

‎12-29-2025 05:57 AM

Hi Community,

 

There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 December.

Could someone please advise on how to troubleshoot this issue or identify the cause?

 

Regards,

Tulasi.

0 Helpfuls
  • 922 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron

‎12-29-2025 07:34 AM

Hi @tulasi8 

I agree with @Edward Rosario 

Please try clicking Execute Now and then check whether the job is running. This may help you identify the root cause (RCA).

If the issue still persists, please log a case with the ServiceNow Support team for further investigation.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls