Scheduled email report which runs daily didn't trigger on 26th december 2025

tulasi8
Tera Contributor

4 hours ago

Hi Community,

 

There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 December.

Could someone please advise on how to troubleshoot this issue or identify the cause?

 

Regards,

Tulasi.

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Dr Atul G- LNG
Tera Patron
Tera Patron

2 hours ago

Hi @tulasi8 

I agree with @Edward Rosario 

Please try clicking Execute Now and then check whether the job is running. This may help you identify the root cause (RCA).

If the issue still persists, please log a case with the ServiceNow Support team for further investigation.

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Dr. Atul G. - Learn N Grow Together
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