Hello @GBS
Try this
function updateSCTask(sys_id, result) {
var gr = new GlideRecord("sc_task");
if (gr.get(sys_id)) {
// When result is 2, update the state to 8 if the current state is not closed states (8, 7, or 6)
if (result == "2" && gr.getValue("state") != 8 && gr.getValue("state") != 7 && gr.getValue("state") != 6) {
gr.setValue("state", "8"); // Set state to Closed Complete (8)
gr.setValue("u_on_hold_reason", 3); // Set the on-hold reason if applicable
gr.setValue("follow_up", gs.daysAgo(-7)); // Set follow-up date
}
// When result is 3, update the state to 3 if the current state is not closed states (7 or 6)
if (result == "3" && gr.getValue("state") != 7 && gr.getValue("state") != 6) {
gr.setValue("state", "3"); // Set state to In Progress (3)
}
gr.update(); // Save the record after updates
}
}
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Juhi Poddar
