scheduled job Triggering events but Notification email Not Triggering

[BiswalNayak]

Hi Team, I have implemented a solution where I configured a Scheduled Job, created a custom Event, and set up a corresponding Email Notification. The scheduled job is running successfully and triggering the event using gs.eventQueue(). I have verified this in the Event Log (System Policy → Events → Event Log), and I can see that the events are getting generated with the correct parameters. However, the issue is that email notifications are not being triggered to the assignment group of that incident . I checked the Email Logs (System Logs → Emails), and there are no records being created for this notification.
✅ What I have verified so far:
Scheduled Job is running properly
Event is correctly registered and triggered (incident table)
Event name matches in both script and notification
Event records are visible in Event Logs
Notification is active and configured (incident table) to trigger on the event.

I have attached my script with notification picture. Please give suggestions to trigger the email in the incident assignment group means it will trigger to all the members of that group.

[BiswalNayak]

Hi @Tanushree Maiti 
Thank you for the suggestions.
I have verified all the points you mentioned:
Notification settings are enabled on user profiles and email addresses are correctly populated
Event parameters and recipient configuration are properly set in the notification
The notification is configured on the correct table

However, it seems to be an instance-specific issue. The scheduled job and related functionality are working as expected in my PDI and Test instances, but the same is not working in the Dev instance.
I suspect there may be some configuration or instance-level discrepancy in Dev that needs further investigation.

[Ankur Bawiskar]

@BiswalNayak 

is the event getting processed?

check below links for troubleshooting

Troubleshooting email issues with ServiceNow 

Troubleshooting Outbound Email 

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