Scheduled Publish Date field not working on Knowledge form

[Viktor Petrov]

Hello,

I have an issue with the Scheduled Publish Date field on the Knowledge form. When I put some date in the future, the knowledge article is supposed to get into Published state, when the date is reached, but this does not happen at all, it just stays in "Draft". Can you tell me if this field is not working OOTB and I have to configure it to work this way, or am I missing something? 

Thanks in advance!

[Mark Manders]

Did you click 'publish' after filling the date? That's the trigger for the flow to start (see here for more info).

If my answer helped you in any way, please then mark it as helpful. If it resolved the issue, please mark it as correct.

Mark

[Viktor Petrov]

Yes, but when I click it, it directly goes to Published. I checked the ui action script and it is not calling any workflow at all.

[Musab Rasheed]

Go through these links

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/schedule-article-publishing.html

https://community.servicenow.com/community?id=community_question&sys_id=5d6835d3db9888d0190dfb243996199f

[Mark Roethof · Accepted solution]

Hi there,

Are you using the out-of-the-box workflows for Knowledge? Or a custom one? If a custom one, does it actually support scheduling?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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