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Integration with multiple ldap

Hi Expert,I have to integrate ServiceNow with 7 Ldap in order to import user records and store in ServiceNow user table.Is 1 MID Server sufficient to run this import ? if yes , what should be the recommended configuration of the MIDServer VM.Thanks f...

prianca by Kilo Explorer
  • 1512 Views
  • 3 replies
  • 0 helpfuls

Resolved! Assigned To person unable to see Cases assigned to them

Hello Community,I am going to try and explain this the best way I can, in hopes that someone will be able to follow and maybe lend some knowledge.The following has all been done in Non-Production Instance, so this is not urgent.Recently, my upper man...

Configuring the Hardware Asset form and need the Computer fields

I'm trying to add the cmdb_ci_computer fields (CPU like fields) to the Hardware Assets form. I see in the schema map that they are referenced field via the cmdb_ci_server. When I go to configure the form I have been unable to find those referenced fi...

clyon by Tera Guru
  • 2318 Views
  • 6 replies
  • 0 helpfuls

Awaiting user confirmation

Hii team,Asper that if incident is in awaiting user confirmation we will send 3 mails to user1. at the time of changing status2 .on the fourth day3. on 7th day andon tenth day if we didn't get any response we will auto close the ticket.We want to sen...

dhruv_askme by Tera Contributor
  • 2253 Views
  • 1 replies
  • 0 helpfuls

requested item view

Anytime I open a RITM, the view defaults to Self Service View and I have to manually change it to default.   I have gone to Form Layout, changed the view to default and saved it, but it always goes back to Self Service view.Any ideas why I can't get ...

dlively by Giga Expert
  • 2432 Views
  • 8 replies
  • 0 helpfuls

Move attachments to a different environment?

Hi.I have a project that will be going live later in the summer. My users would like to load data in the test environment and have me move it on go live day. This is fine, I can move lots of data, but the data involves attachments.Is there a way to e...

shris by Kilo Contributor
  • 4955 Views
  • 7 replies
  • 0 helpfuls

Resolved! how to display child change requests

Hi,I want to be able to display a Related List on the Change form showing Child Changes of the current Change.When I choose Configure --> Form Layout there is a suitable list available, but its not available when I choose Configure --> Related ListsH...

How to Use Alert like pop up in Business rule.

I have a business rule written to validate some filed in Change Module while updating. If it found false then it should show pop up alert and when user click on OK then it will re-direct to same page/filed.But I dont have any option to show pop like ...

Best practices for naming configuration items in hardware assets

We are somewhat new to the asset management modules in ServiceNow and I'm just wondering what a best practice would be for naming(Name field on cmdb_ci_computer) the configuration item that displays on the Hardware Asset form.   I have setup the Disp...

booher04 by Tera Guru
  • 5799 Views
  • 14 replies
  • 3 helpfuls

Extend table vs reference field?

Hi - just seeking a bit of nuance on this - If I create a new table (A), and I choose to extend an existing one (Z) as I create the new table A, I automatically start with all the columns in the existing one, until I start adding new columns in A, co...

oko by Kilo Explorer
  • 1769 Views
  • 1 replies
  • 0 helpfuls

Resolved! Making variables Read Only -Source Record Producer not Request Item

I am working in the Facilities Management Catalog and am creating record producers the create facilities requests. I want to make the variables read only after record submission.   I have it working for the Service Catalog request items, but I cannot...

a_necho by Giga Contributor
  • 1443 Views
  • 3 replies
  • 2 helpfuls

Data Labels in Horizontal Bar

Hi Experts,I have created a report with Horizontal Bar and it displays all records properly. But we need to display following things in the chart as well.1. Need to display data labels in horizontal bar.2. Currently the questions on the left hand sid...