ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

onChange client script to display confirmation message

Hi ,I ma working on a onChange client script to display error message. Below is my script, when I select the Value '4'   and submit the from the from it should display a info message with options 'Yes' and 'No' , when select 'Yes' for should be updat...

brahmapati by Giga Contributor
  • 4649 Views
  • 4 replies
  • 6 helpfuls

Resolved! How to populate list collector variable on a business rule

Hi ServiceNow Community Developers,Is there a way to populate a list collector variable via business rule when dynamically creating requested items (RITMs). For instance I have the following example that I got from the wiki which I have used to creat...

johannes5 by Giga Expert
  • 2592 Views
  • 3 replies
  • 0 helpfuls

Resolved! Dollar sign followed by a curly bracket inside widget html

I am currently on the Helsinki ReleaseCannot understand the purpose of dollar sign and curly braces inside label tag.<label class="control-label" for="inputSuccess">${Location}</label>The full HTML:<form class="form-inline well">   <div class="form-g...

what happens when we delete ci but not the asset

hi Allwhat will happen when we delete ci but not the asset and again discovery gets the ci back?? would that relate to existing asset? or create new assets or just be there without any linkage between both?

surya123 by Mega Guru
  • 1749 Views
  • 5 replies
  • 0 helpfuls

Resolved! Reporting on Incidents caused by Change Requests with advanced criteria

I'm currently working in a Geneva instance & am trying to report on Incidents caused by Change requests.   For my basic reporting in this category, creating a report based on the Incident table & using the "Caused by Change" field in my criteria usua...

find_real_file.png find_real_file.png find_real_file.png
Erik36 by Kilo Contributor
  • 7198 Views
  • 3 replies
  • 1 helpfuls

SAML / ADFS Integration Issues

Currently implementing a SAML / ADFS Integration with a client. Very similar settings to the handful I've done in the past.   We're receiving the following error on the ADFS side:  The Federation Service encountered an error while processing the SAML...

jshatney by Mega Expert
  • 4179 Views
  • 2 replies
  • 0 helpfuls

CI Location relationship setup

Currently in CMDB, we have CI to user and CI to Group relationship exists.I would like to create CI to location relationship since my CI (particularly services) are mapped to one or more locations. I can create two tables cmdb_rel_loc_type and cmdb_r...

Resolved! gliderecord in ACL

Hi guys,I want to use GlideRecord in ACLs. I know it is possible but is it recommended?I have an 'ABC' table and the records go through an approval workflow. I need to create an ACL that will restrict approvers related to a particular record( to view...

arnabdash by Mega Contributor
  • 4512 Views
  • 3 replies
  • 3 helpfuls

How to override a view rule!?

HiI have view rules on change request form likeEmergency View rule: When 'Type' is 'Emergency' (for Emergency type change request).Normal View rule: When 'Type' is 'Normal' (for Normal type change request).I created a view   named "Summary View"   wi...

sohanp by Kilo Contributor
  • 1988 Views
  • 2 replies
  • 0 helpfuls

Resolved! Using Condition String field type

Hello - I wanted to create a custom string field on the Contract table that would follow a specific syntax...for example, the number of characters in the field should equal 8, and the first two should start with FA, while the remaining six characters...

lberthold by Kilo Contributor
  • 5624 Views
  • 6 replies
  • 0 helpfuls

Scheduled Jobs... no "Yearly" option!?

I technically need quarterly, but since that's not an option, my next best is creating four events, one each quarter, that repeat yearly. But there's no option for yearly!Periodically 365 days would be a fine replacement, but I don't want to have to ...

Droid101 by Kilo Explorer
  • 2797 Views
  • 6 replies
  • 2 helpfuls

Incident Metrics - Metric Instance Scripting

Incident Metrics - Require a Metric Instance to calculate the duration of a ticket assigned to a particular group irrespective of how many times the ticket was reassigned to the group. The instance should measure the total time duration the ticket wa...

Subhajit1 by Tera Guru
  • 13036 Views
  • 4 replies
  • 6 helpfuls

Resolved! Script for Change Approval

We have an Emergency change workflow that generates approvals. Then an email notification is fired once the approval is created letting the group know an approval has been created. We have an out of the box email template for routine changes, but I'm...

find_real_file.png
Allison3 by Kilo Guru
  • 1865 Views
  • 2 replies
  • 1 helpfuls

Resolved! On Change Client script is causing a field to become Nan

I have an onchange Script that does a percent complet calculation based on when a particular field is update and then it updates the clients Percent complete.A strange issue occurs, when the form loads, without any manipulation of any field let alone...

bammar by Kilo Sage
  • 3959 Views
  • 11 replies
  • 1 helpfuls