Modify the Survey Scorecard
Is there a way to modify the Survey Scorecard to include another drop down field for assignment group. I would like to create a report like this for our managers to access so they can view thier groups survey results.
Forum Posts
Resolved! How can we create a button field on header.
Hi All,I want to how to create a button field on header . I saw this functionality in instance : demo001.service-now.com labeled as "Contact us " . Please find screenshot for same. I searched this in ui action and ui macros , But didn't find how it...
Resolved! Exporting the entire list of reports
I know I did this in Eureka, but somehow cannot figure out how to do this in Fuji! How can I export the entire list of reports in ServiceNow? I even went to printer friendly version and only have the option to print the first page. We have 383 ...
Change Process Questions...
We are in the implementation stages of Change Management on the ServiceNow platform and we have a few questions about change processes which we are evaluating as part of the implementation efforts. Any help or suggestions with what your companies a...
If API JSON payload contains '%' (Percentage) character then REST call is not working
If description or short_description fields contains '%' then API response getting as 200 but no incident id in response as incident is not created in ServiceNow. Is this issue with sending side or ServiceNow side? If I remove the '%' from payload t...
Populating a ticket based on a url
Hello,We would like users to be able to create incidents using a QR code.The following page looks like it describes how to create a new ticket with values from a url: http://wiki.servicenow.com/index.php?title=Navigating_by_URL#Open_a_Form_with_Prese...
Servicenow & Test Case Management - is it possible?
Hi, does anybody know if ServiceNow can be used for test case managment? Currently we are using JIRA to manage projects but I have been informed we may be replacing it with ServiceNow. I would like to import test cases into servicenow and ask use...
Scheduled LDAP Refresh vs LDAP Listener
Hello everyone,We are in the starting phase of our project for implementing ServiceNow. I was wondering what will be the best way to get the user data refreshed in servicenow.I think my choice comes down to two options :Scheduled LDAP Refresh or LDAP...
SNow query for Incident Management
Hello Experts,Could you please help me to get answers of below queries? 1-In out of box SNOW,there are two level of categorization in Incident managemnet,Categor and Sub category.Can create add more level of category in existing module e.g Category,S...
Resolved! Getting a Trigger Rule to execute
How are Trigger Rules designed to work? Wiki states 'Trigger rules will only fire if the assigned_to and assignment_group fields are not populated on a record.' How is it that a trigger rule would ever get fired off? Even OoB incidents require an...
Resolved! How to configure the knowledge homepage
Hello,In my instance, we are on Fuji UI15 and have the new knowledge homepage (like the 1st image). However, when searching fromthis page, unlike the picture below (2nd image), categories do not show. Can anyone tell me how to configure this knowledg...
Resolved! How can I fix an issue with one Catalog Item icon not showing properly?
We are testing the upgrade to Fuji (6) and I have a single Catalog Item that shows with a broken icon in Chrome and IE but is showing normal in Firefox. I have tried to save the icon from one of the normal-looking Catalog items, and then added it t...
Activities vs Audit History
Hi,I am a rookie in this world and just started learning.Was wondering if there is a difference between Activities and Audit History. For me both seem to provide the same information or server the same purpose.Am I missing something?How are they diff...
Resolved! Automatic redirect to Okta for SSO
I have integrated our development instance with Okta using the Okta plugin, as documented here: http://wiki.servicenow.com/index.php?title=OKTA_SSO_IntegrationWe have also enabled Integrated Windows Authentication in Okta, which means if a us...
Incident Short Description or Description as a link?
We have some auto-opened incidents that get created from SolarWinds. The short description and description populates with a string like "URL: http://SW45ORION:80/Orion/View.aspx?NetObject=N:2606 at 10/28/2011 8:15:51 ". Is there a way to make this a ...
| User | Count |
|---|---|
| 41 | |
| 17 | |
| 12 | |
| 8 | |
| 8 |
