Scheduled Publish Date field not working on Knowledge form

Viktor Petrov · ‎08-12-2022

Hello,

I have an issue with the Scheduled Publish Date field on the Knowledge form. When I put some date in the future, the knowledge article is supposed to get into Published state, when the date is reached, but this does not happen at all, it just stays in "Draft". Can you tell me if this field is not working OOTB and I have to configure it to work this way, or am I missing something?

Thanks in advance!

Mark Roethof · ‎08-12-2022

Hi there,

Are you using the out-of-the-box workflows for Knowledge? Or a custom one? If a custom one, does it actually support scheduling?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Viktor Petrov · ‎08-12-2022

I have found the issue. The problem is that the OOTB workflow has been refactored, as well as the Publish UI action. I am closing this topic. Thanks all for your help!

Mark Roethof · ‎08-15-2022

Can you close this topic? By marking an answer correct, which is the most appropriate one in your opinion.