Hi Experts ,
Good day!
Looking for Help in scripting part
1. Incident changing to major(Major Incident state is Accepted)
2. while assigning to agent it should show popup and agent will type some text
3. Announcement should be displayed on Employee center
should be like below
Something wrong with the Script , when i am assigning to the agent Popup is not coming up
could you help to fix this ?
function addMessage(){
var mimState = g_form.getValue('major_incident_state');
var mimMessage = g_form.getValue('u_mim_message');
var assignedTo = g_form.getValue('assigned_to');
if( mimState == 'accepted' && assignedTo == ''){
var confirm = new GlideModal('mim_message');
confirm.setTitle('Add message related to the Major incident to be displayed on the Employee Service Centre');
confirm.setPreference("return continueOK()", "submitData");
confirm.setPreference("return continueCancel()", "cancelData");
confirm.render();
}
else{
gsftSubmit(null, g_form.getFormElement(), 'save_incident');
}
Can someone help me the scripting part please .!
