Scripted Rest API to update incident with attachment

[Prasant Kumar 1]

Hi Experts,

Can anyone help me with the code of scripted rest API to add an attachment with request payload?

@Ankur Bawiskar @asifnoor 

Thanks & Regards

Prasant Kumar Sahu

[Ankur Bawiskar]

@Prasant Kumar Sahu 

You can create scripted rest api which accepts this

1) base64encoded data

2) file name

3) content type

Then in the Scripted REST API you can parse the incoming JSON and use GlideSysAttachment function to create file

Regards
Ankur

[Prasant Kumar 1]

Hi Ankur,

Can you help me with the script?

[Ankur Bawiskar · Accepted solution]

Hi,

Sample JSON request:

{
  "incidentNumber": "INC000124",
  "fileName": "my file.txt",
  "contentType": "text/plain",
  "fileData": "my sample file"
}

Scripted REST API Script:

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var requestBody = request.body.dataString;
	var parser = new global.JSON();
	var parsedData = parser.decode(requestBody);
	var number = parsedData.incidentNumber;
	var fileName = parsedData.fileName;
	var fileContentType = parsedData.contentType;
	var fileData = parsedData.fileData;

	var rec = new GlideRecord('incident');
	rec.addQuery('number',number);
	rec.query();
	if(rec.next()){
		var sa = new GlideSysAttachment();
		sa.write(rec, fileName, fileContentType, fileData);
		var responseBody = {};
		responseBody.incNumber = number;
		responseBody.status = "Success";
		response.setBody(responseBody);
	}
	else{
		var responseBodyFailure = {};
		responseBodyFailure.status = "Failure";
		response.setBody(responseBodyFailure);
	}

})(request, response);

Regards
Ankur

[Prasant Kumar 1]

Thanks Ankur for your quick reply and it will be helpful.